Fairmont Gold Specialist

Your team and working environment:
What was true in 1966 remains true to this day:
The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the  Western White House , (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Fairmont Gold Specialist
Fairmont Century Plaza | Los Angeles, CA | Full-Time | Permanent

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. Fairmont Gold is our hotel within a hotel: a private entrance, an exclusive lounge and a dedicated team that knows every guest by name.

As a Fairmont Gold Specialist, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories. With attention to detail, you will be able to investigate the reason of the guest’s visit and personalize their stay with Fairmont Century Plaza standards using professionalism and engaging demeanor.

What you will be doing:

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

Before they arrive

• Contact guests, travel agents or personal assistants as soon as a reservation is made, and keep in touch as the guest's personal point of contact.
• Follow up pre-arrival calls by email and handle every request ahead of time.
• Use Opera to assign rooms and record traces, alerts and guest preferences.
• Personally oversee final housekeeping inspection and work with In-Room Dining so every preference and amenity is in place before the guest walks in.

A seamless welcome

• Welcome every Fairmont Gold guest at the private entrance with a smile and by name.
• Handle arrivals from curb to room: open car doors, coordinate with valet, manage luggage, and escort guests to their room.
• Offer a personalized check-in, whether curbside, mobile, in the lounge or in the guest's room, with a seasonal welcome beverage.
• Plan the day's arrivals so every guest receives the same unhurried attention.

Concierge and butler service

• Provide full concierge service: restaurant reservations, tee times, car rentals, transportation, flight help and more.
• Offer butler services on request, including packing and unpacking, pressing, shoe shine, drawing baths and personal shopping.
• Share insider knowledge of Los Angeles neighborhoods, attractions and entertainment.
• Never say no without offering an alternative, and use creativity to make each stay memorable.

Lounge and team

• Support lounge service and keep food presentation, cleanliness and atmosphere at Fairmont Gold standards.
• Coordinate tasks across the team on shift and adjust plans quickly when business needs change.
• Work closely with Front Desk, Housekeeping, Royal Service, Guest Services and Engineering.

Build loyalty

• Build lasting relationships that bring guests back to Fairmont Gold.
• Explain Fairmont Gold's  on your time  services and room categories with confidence.
• Enroll guests in…