Bellperson

## Bellperson Apply:
The Cooper:
Part time:
Posted Today:
R-103307

As a
** PM Bellperson
** you will be the first and last impression for our guests. You are responsible for providing a warm welcome, assisting with luggage, escorting guests, and delivering exceptional guest service with attention to detail and discretion. This position plays a key role in creating a seamless and memorable luxury experience.
** DUTIES & RESPONSIBILITIES
*** Greet all guests warmly upon arrival and departure with a professional and courteous manner.
* Assist guests with luggage handling during check-in and check-out.
* Escort guests to rooms, explain room features, and provide orientation to hotel services.
* Deliver messages, packages, or room service items to guest rooms efficiently and discreetly.
* Ensure timely and safe storage and retrieval of luggage in the bell desk area.
* Maintain the cleanliness and organization of the lobby and bell desk.
* Coordinate guest transportation needs including taxis, valet, and hotel vehicles.
* Provide directions, local information, and assistance with guest inquiries.
* Assist with group arrivals, departures, and event logistics.
* Handle guest requests such as arranging couriers, storing personal items, or locating lost belongings.
* Keep the front drive and lobby area safe and clear from hazards or unauthorized persons.
* Report any guest concerns, lost items, or maintenance issues to the supervisor.
* Uphold the hotel’s grooming, uniform, and behavior standards at all times.
* Support valet parking or doorman duties when required.
* Be knowledgeable of all hotel amenities and current events in and around the city.
* Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
* Maintain confidentiality and security of all guests and general hotel information.
** REQUIRED SKILLS & ABILITIES
*** Previous experience in a luxury hotel or customer service role preferred.
* Excellent communication and interpersonal skills.
* Polished appearance and professional demeanor.
* Knowledge of hotel property, local attractions, and transportation options.
* Fluency in English; additional languages are an advantage.
* Positive attitude, team spirit, and high attention to guest needs.
** PHYSICAL REQUIREMENTS
** The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
* Must be able to lift equipment, supplies, etc. of at least 60 pounds.
* Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
* The role may require extended periods on your feet, especially during peak hotel hours or events.
* Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
* Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
* Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
*