Banquet Captain

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Full Time Service Worker Austin, TX, US

Westwood Country Club is a premier family-oriented athletic club located in central Austin that provides a variety of quality services and activities for the recreation and dining needs of members.

The Banquet Captain serves as the on-site event lead for assigned private and Club events. The position coordinates event setup, service execution, staff assignments, guest experience, and event closeout while working within established Westwood Country Club procedures, service standards, and direction from management.

The Banquet Captain provides day-to-day direction and support to banquet servers, bartenders, and temporary staff during assigned events and works closely with the Catering & Events, Culinary, Dining, Beverage, Facilities, and other operational teams to ensure events are executed accurately, efficiently, and according to Club standards.

This is a hands-on, hourly position that regularly performs event setup, service, breakdown, guest-service, and other operational duties in addition to coordinating staff during assigned events.

The Banquet Captain does not have independent authority to hire, terminate, promote, demote, determine compensation, change employment status, or make other employment decisions. Employee performance, attendance, conduct, or other employment-related concerns are communicated to the appropriate manager for review and action.

Essential Job Functions - Including but not limited to

• Coordinate the execution of assigned private and Club events from setup through breakdown, following Banquet Event Orders (BEOs), event timelines, floor plans, diagrams, and established Club service standards.
• Serve as the on-site event lead during assigned functions by coordinating staff activities, monitoring service, addressing routine operational concerns, and communicating significant issues or last-minute changes to the appropriate manager or department.
• Read, interpret, and follow all details outlined in BEOs, floor plans, diagrams, event timelines, and run-of-show documents.
• Conduct pre-shift meetings and assign banquet staff to appropriate service positions and responsibilities based on the event requirements and direction provided by management.
• Review event details with staff, including timelines, menu, service style, allergies and dietary restrictions, VIPs, special requests, beverage service, and other pertinent information.
• Provide day-to-day guidance, coaching, and training to banquet servers, bartenders, and temporary staff regarding proper setup, breakdown, sequence of service, serving etiquette, member and guest interaction, equipment handling, and established Club standards.
• Reinforce established standards for professionalism, grooming, hygiene, uniform appearance, teamwork, and conduct.
• Communicate closely with Culinary, Beverage, Catering & Events, Dining, and other operational teams to coordinate the timing of food and beverage service, guest count changes, allergies, dietary restrictions, special requests, and program elements.
• Inspect assigned event spaces and service areas before guest arrival to confirm proper setup, cleanliness, tabletop presentation, furniture placement, lighting, temperature, signage, equipment, supplies, and overall readiness.
• Monitor guest experience, service quality, and event pacing throughout each function and make routine service adjustments consistent with established procedures.
• Escalate significant guest concerns, service issues, employee performance concerns, safety issues, or…