Yosemite - Guest Experience Supervisor

Auto Camp Yosemite - Guest Experience Supervisor

#ACYC-58315

Midpines, California, United States

Autocamp Yosemite-21332

Auto Camp is seeking a dynamic, service-oriented Guest Experience Supervisor to join our team!
Auto Camp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to Auto Camp to join our adventure.

What's in it for you? When you join Auto Camp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!
Auto Camp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:
Auto Camp is a division of Schulte Hospitality Group
, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Responsible for overseeing the front desk team and supporting the General Manager in ensuring that daily front desk operations are smooth and efficient while maintaining a focus on guest and associate satisfaction.
• Lead by example: provide high-quality service and uncompromising hospitality towards all customers and associates.
• Manage a multicultural team and lead in a manner that embraces diversity.
• Partner with Assistant General Manager in the oversight of the Retail shop, responsible for ensuring the front office team properly stocks and sets the retail area.
• Interview and hire Associates, then train and develop for technical, hospitality, communication, management, and organizational skills. Guide all associates towards success as it relates to customer satisfaction, property business and financial goals.
• Keep associates informed about daily operations and events.
• Coordinates and creates schedules weekly based on the occupancy forecast, schedules are to be approved by Assistant Manager and posted each week.
• Ensure associates are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
• Monitor associate performance, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewards.
• Inform General Manager of Human Resource issues. Manage disciplinary issues with discretion, confidence and in a compassionate manner.
• Possess a working knowledge of Property Management System (PMS) and downtime procedures. Keep PMS reports current.
• Ensure that Autocamp standards, operating…