Assistant Front Office Manager-LINE DC Job Northern Kentucky USA,Hospitality / Hotel / Catering

Benefits:

Health insurance
401(k)
401(k) matching

Who We Are…

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

The Property…

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter.

The Role …

We are seeking a dynamic Assistant Front Office Manager to join our team who also resides in the Washington DC Ward 1 Area. If hired, be prepared to receive a Ward 1 Resident Bonus of $300*. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests.

Essential Functions & Responsibilities

Greet every guest with a smile and maintain eye contact

Must be courteous and gracious, maintaining a professional demeanor at all times

Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working

Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

Supervises daily front office functions to ensure courteous and professional guest service levels

Resolve guest complaints in a satisfactory manner

Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs

Assist in scheduling front office staff appropriate to forecasted business levels, when needed

Follow up with front office staff on daily shift and individual duties

Provide verbal instruction and guidance compliant with the company’s policies and standards

Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling

Responsible for maintaining front office/lobby appearance while on duty

Maintain proper collateral and supply inventory to support all appropriate front office activities

Coordinate relocation of guests when necessary

Maintain proper operation of all aspects of our Property Management System

Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

Participate in scheduled departmental and administrative meetings as requested

Play an active role in recruitment, interviews, onboarding and training

Play an active role in your department’s development and engagement

Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

Be familiar with all safety and emergency…