Front Desk Clerk Lead

Requisition
5307
-Posted
10/14/2026

- WKY Development LLC Oak Grove

- Hotel

- Oak Grove

- KY Oak Grove Racing & Gaming

Oak Grove:
Oak Grove Racing, Gaming & Hotel (the “Property”) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.

The Front Desk Clerk Lead accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering calls and connecting callers to the appropriate extension. The Front Desk Clerk Lead assists the Hotel & Housekeeping Supervisor in day-to-day supervision of the hourly team members as well as training of all new team members.

• Greetings, registers, and assigns rooms to hotel guests. Issues room keys to guests.
• Verifies guest identification using Veridocs and establishes how the guest will pay for the accommodation.
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Make and confirm reservations.
• Uses an established system to make Marketing offer reservations.
• Answers calls and routes calls to proper extension.
• Answers concerning inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming facility or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Contact housekeeping or maintenance staff when guests report problems.
• Performs simple bookkeeping activities, such as balancing cash accounts.
• Assists the Hotel & Housekeeping Supervisor in creating, developing and implementing an effective strategy of organization for the front office areas of the hotel, ensuring maximum guest service and satisfaction.
• Assists in the management of the room inventory function, to maintain highest possible room occupancy and average daily rate.
• Guides and supports front desk staff employees in daily responsibilities on assigned shift.
• Monitor room blocks in the hotel system to ensure they are handled correctly.
• Trains and directs the workflow and processes of the hotel front desk. Resolves issues/problems, coaches the welcome desk team members to ensure quality operations.
• Resolves guest issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Restocks, cleans and prepares the Hotel Sundry shop to always be guest ready
• Other duties as assigned.

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Available to work when needed, including weekends, holidays, and nights.
• Works on the floor 90% of the time with a “hands-on” mentality for guest service.
• Self-motivated with attention to detail

• High School Diploma or equivalent required.
• Knowledge of principles and processes for providing customer service.
• Able to obtain and maintain a valid Kentucky gaming/racing license

The physical demands described here are representative of those that must be met by an employee to…