Human Resources Generalist

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Job Type: Full-time.

Orthodontic Experts delivers exceptional patient care and advances orthodontic excellence across 32 locations in Chicagoland, Wisconsin, Indiana, and Indianapolis. We are a rapidly growing, purpose-driven organization committed to transforming smiles and changing lives.

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

The HR Generalist supports a broad range of HR functions with emphasis on employee relations, policy implementation, recruitment, and engagement. The role ensures consistent employee experiences across all company locations, manages dispute resolution, supports compliance, and contributes to a positive work environment.

• Policy Development & Compliance
  • Assist with writing, updating, and implementing company policies and procedures.
  • Ensure policies align with federal, state, and local labor laws, including multi‑state compliance.
  • Educate managers and employees on updated policies and expectations.
  • Monitor compliance trends and recommend policy revisions as needed.
• Employee Relations & Dispute Resolution
  • Manage employee disputes, behavioral concerns, and workplace conflicts.
  • Conduct thorough investigations and ensure timely, fair, and consistent handling of employee violations.
  • Guide managers through progressive disciplinary action while maintaining compliance with company policy and labor laws.
  • Document all employee relations activities accurately and confidentially.
• Compensation Support & Bonus Management
  • Manage and audit company bonus programs to ensure accuracy, fairness, and timely processing.
  • Collaborate with leadership and finance teams to maintain consistency in bonus calculations.
  • Track eligibility and follow established guidelines to prevent discrepancies.
• Incident Reporting & Risk Response
  • Oversee the company’s incident reporting process and monitor incoming incident tickets.
  • Respond promptly to incidents, gather details, and coordinate follow‑up with appropriate individuals.
  • Maintain organized and compliant documentation for all incidents.
• Employee Experience, Engagement & Programs
  • Create, manage, and evaluate employee engagement programs, including Employee of the Month, recognition initiatives, and satisfaction surveys.
  • Recommend new programs that enhance workplace culture, morale, and employee retention.
  • Support implementation of employee experience strategies across all locations.
• Recruitment & Career Pathways
  • Assist with recruitment for a variety of company positions.
  • Partner with hiring managers to understand staffing needs and desired qualifications.
  • Support the development and promotion of internal career pathway programs to increase employee advancement and retention.
  • Utilize sourcing tools and ATS systems to attract qualified candidates.
• Training & Process Rollout
  • Assist with planning and executing annual in‑clinic training sessions for employees.
  • Facilitate training on new programs, processes, and policy updates.
  • Maintain training documentation and track completion across locations.
  • Support operational leaders with change management efforts.
• Other Responsibilities
  • Provide high‑level professional verbal and written communication in all HR interactions.
  • Work independently while managing multiple tasks and priorities.
  • Travel frequently to clinics and regional locations as required.
  • Other tasks as assigned.

• Bachelor’s degree in HR, business, or a related field.
• Minimum of 3‑5 Years relevant human resources experience, including employee relations, dispute resolution, and recruiting.
• Valid driver’s license required.
• Experience in training and rolling out organizational processes.
• Strong knowledge of labor laws, regulations, and best business practices.
• Excellent communication, coaching, and problem‑solving skills.
• Strong empathy and interpersonal skills.
• Detail‑oriented with excellent organizational skills.
• Proficiency with Microsoft 365 applications.
• SHRM/PHR Certificate preferred.
• Experience with HR management software (Paylocity preferred).

$55,000‑$65,000 annually.

Mid‑Senior level.

Full‑time.

Human Resources.