Benefits Specialist Contractor

Benefits Specialist Contractor - Global Leaves & Accommodations

The Global Leaves & Accommodations Specialist administers and communicates the company's leave of absence programs across the U.S. and internationally, guiding employees and managers through leave options, policy features, and procedural requirements. This role owns the end-to-end leave and accommodation process globally — from intake through return-to-work — serving as the primary point of contact for employees and managers in the U.S. and all international locations, while partnering with in-country HR and legal counsel to ensure local law is applied correctly in each jurisdiction.

The role partners closely with HR, Legal, Payroll, and Benefits to ensure every leave and accommodation is administered accurately, consistently, and in full compliance with applicable federal, state, local, and international law.

This is a full-time remote role based in the United States.

• Administer and communicate leave of absence programs across all company locations (FMLA, state/local paid and unpaid leave, short- and long-term disability, parental leave, USERRA, and statutory leave frameworks in Canada, Mexico, Belize, India, and the Netherlands), serving as the primary contact for eligibility, documentation, and process — in partnership with in-country HR and legal counsel, who provide guidance on local legal requirements and interpretation.
• Serve as the primary point of contact for employees and managers, providing clear, empathetic guidance on eligibility, paperwork, timelines, and job protections.
• Manage intake, case tracking, and recordkeeping for all leave requests, coordinating with third-party administrators, insurance carriers, and in-country partners to ensure accurate claims processing and consistent case handling.
• Own the leave case process end-to-end in every location where the company operates, directly managing employee and manager communication, documentation, and case resolution, while escalating jurisdiction‑specific legal questions to in‑country HR/legal partners for guidance.
• Partner with Payroll and Benefits to ensure accurate pay treatment, benefits continuation, and return-to-work processing.

• Ensure compliance with federal, state, and international leave laws in coordination with Legal and HR leadership, proactively monitoring legislative changes and translating them into updated policy, process, and communications.
• Maintain strict confidentiality of employee medical and leave information.
• Support internal and external audits by maintaining accurate documentation and demonstrable compliance controls.
• Maintain working knowledge of leave and accommodation law across all operating countries sufficient to administer programs and answer employee/manager questions accurately; elevate complex or novel legal interpretation questions to in‑country HR/legal partners and Legal.
• Handle employee medical and leave documentation in compliance with applicable data privacy laws in each jurisdiction (e.g., HIPAA‑adjacent state requirements, GDPR, India's Digital Personal Data Protection Act), partnering with Legal/IT on cross‑border data handling requirements.

• Lead the interactive process for ADA accommodation requests, partnering with employees, managers, HRBPs, and Legal to evaluate requests, identify accommodations, and document decisions.
• Serve as the organization's subject matter expert on the ADA interactive process and lead accommodation case management globally; for accommodation requests outside the U.S., manage the process and case documentation while partnering with…