IT Desktop Technician
Job Description & How to Apply Below
Location: Hebron Estates
Schedule
Full Time - Second Shift 2 pm - 10:30 pm M-F
Responsibilities- Provide Deskside Support including general computer hardware and software troubleshooting
- Request, enable and setup accounts and access for new users
- Install standard image for new and re-image systems
- Configure (hardware, software) client computers prior to installation
- Maintain and troubleshooting local Zebra and Client printers and handheld scanners
- Support warehouse application and hardware systems including aPick to Light and Print and Apply System (training will be provided, interest in learning is necessary.)
- Receive and organize asset inventory
- Deliver/Install Assets
- Terminate, dispose of, relocate assets as needed
- Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
- Provide technical assistance during install/conversion as requested for in-house and remote users
- Manage IT Ticket Queue of requests to meet the SLA requirement
- Coordinate with next Level support for any open issues
- Willing to work different shifts as needed
- Tier 1 support for Network/LAN/Telephony
- 2+ years desk side support experience preferred
- Good communication and interpersonal skills to work with customers
- A+ Certification preferred
- US Citizen or Permanent Resident required
- Onsite Support, not remote
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