Field Service Dispatch Technician - Kentucky; CVG Airport

Field Service Dispatch Technician – Kentucky (CVG) Airport

Join ESP Global Services as a Field Service Dispatch Technician at Cincinnati Airport (CVG Airport) in Kentucky. The position is part-time, 0–20 hours per week, and involves maintaining continuity of service for all aircraft passenger processing equipment.

• Carry out regular routine and preventative maintenance on passenger processing equipment.
• Respond to all customer incidents and service requests routed by the Global Service Desk and resolve faults within agreed SLAs.
• Troubleshoot and resolve airline host and connectivity issues.
• Maintain high-level communication with colleagues and senior personnel, providing timely updates to the Global Service Desk.
• Offer on‑site training and coaching to airport technicians to improve incident resolution skills.
• Identify required spares and advise the Global Service Desk to ensure incident resolution.
• Perform regular floor‑walking and proactive line‑of‑sight checks to identify and resolve issues before they are raised as incidents.

• 1–2 years of experience supporting Microsoft Desktop software on‑site or remotely.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20–50 pounds of equipment if needed.
• Able to stand or kneel for extended periods.
• Able to use mechanical tools.

Personal and professional development through unlimited access to training tools and a learning journey platform designed to help employees reach their career goals.

• Parking at location.
• Tools provided.

ESP Global Services is an Equal Opportunity /Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.