Technical Account Manager

Employer Industry: Microsoft Services for the Public Sector

• Salary up to $190,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment with a focus on customer satisfaction
• Chance to work on impactful projects that make a difference for the country
• Engagement in a variety of IT service delivery and project management tasks
• Potential for remote work within a large, distributed team

• Manage and support assigned accounts with a focus on customer retention and daily support interactions
• Ensure service delivery meets or exceeds client expectations while resolving any issues promptly
• Identify ways to enhance customer satisfaction and add value for clients
• Serve as the primary escalation point for customer support requests and manage technical resources
• Produce internal and customer reports to ensure accurate invoicing for managed services

• Five (5) years of experience in IT customer account management, IT managed services, or IT project management
• Proven ability to work effectively in large remote teams and manage multiple complex projects
• Exceptional skills in managing customer expectations and providing "trusted advisor" level service
• Experience with CRM and helpdesk systems, as well as knowledge of Microsoft tools and systems
• Bachelor's degree and PMP certification preferred

• Experience with Microsoft Fast Track engagements
• Awareness of current development trends and a commitment to continuous learning
• Ability to read and understand complex business requirements

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