Network Engineer

Full Time / Part Time, Employee
Relevant

Work Experience:

1-10+ Years

Career Level:

Experienced (Non-Manager)

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE? It’s a great time to join our Team. Get access to all the tools and benefits of working with a larger firm while maintaining the feel of a small business environment. We take pride in what we do, have a few laughs, stay casual, and deliver best-in-class service. We need your creativity, energy, and a 'take no prisoners' attitude to grow our team.

If you lack a great customer service attitude or are not a team player, please do not apply. We have a no jerks policy.

Transitional Technologies, in business since 2003, is hiring a Network Engineer to support our clients through proactive network management. We consider only team players and well-rounded individuals.

Located in Louisville, KY, we serve clients in the Louisville Metro region. Most work is remote, minimizing travel unless necessary.

Role Description: The Service Desk positions require drive and determination to support our clients. We seek problem-solvers with a proven team track record, capable of addressing challenging user issues and improving their skills through technical training.

Our Service Desk aims to maximize user uptime and enhance their computing experience via remote monitoring, maintenance, and support activities, along with delivering exceptional customer service. Candidates should be energetic, focused, eager to learn new technologies, and dedicated to customer satisfaction.

Responsibilities include using remote management tools to support users, updating service requests, handling support calls, prioritizing tasks, and collaborating with staff and vendors to resolve issues. Developing relationships with users and vendors, participating in ongoing training, and preparing reports are also required.

Minimum Requirements:

Position Tasks: