External Title Senior Technical Program Manager

Responsibilities

Peraton is seeking an experienced
Senior Technical Program Manager to join our Department of Energy account and lead the delivery and execution of multiple task orders under a large-scale

Enterprise IT BPA. The Sr. Program Manager will have overall responsibility for program performance, customer satisfaction, resource management, financial oversight, and successful delivery across a diverse portfolio of IT services.

Work Location: The Sr. Program Manager must be located in the Washington, DC metro area, and available to be on-site multiple days per week in D.C. and Germantown, MD
.

The ideal candidate is a seasoned IT leader with a strong
IT Operations and Service Desk background,and demonstrated knowledge of
enterprise networking, infrastructure, and Video Teleconferencing (VTC) technologies
. This role requires the ability to operate at both the strategic and operational levels—managing customer relationships and contract requirements while understanding the technical environments and service delivery challenges faced by individual task orders.

The Sr. Program Manager will coordinate multiple technical teams, subcontractors and vendors, and stakeholders and will serve as a key interface between the customer, corporate leadership, task-order managers, and technical delivery organizations.

Day to Day Roles Responsibilities:

Program & Task Order Management:

• Provide overall program management and leadership for multiple concurrent IT task orders operating under a large enterprise BPA.
• Establish and maintain program governance, processes, performance metrics, schedules, and reporting mechanisms.
• Ensure task orders are delivered on schedule, within budget, and in accordance with contractual requirements and customer expectations.
• Provide oversight of Task Order Managers, technical leads, Service Desk leadership, and supporting functional teams.
• Monitor program performance, identify risks and dependencies, and develop corrective action plans as required.
• Coordinate priorities and resources across task orders to ensure consistent and effective service delivery.
• Support task-order proposals, transition activities, staffing plans, and new service implementations.
• Ensure compliance with applicable contractual, security, quality, and operational requirements.

Service Desk & IT Operations:

• Provide senior-level oversight of Service Desk and IT Service Management (ITSM) operations.
• Ensure effective delivery of Tier 1, Tier 2, and Tier 3 support services, including incident, request, problem, change, and knowledge management.
• Monitor Service Desk performance against SLAs, KPIs, OLAs, and customer service objectives.
• Drive continual service improvement and operational maturity across the enterprise support environment.
• Review trends in incidents, recurring problems, service availability, customer satisfaction, and operational performance.
• Ensure appropriate escalation and resolution processes are in place for critical incidents and service disruptions.
• Leverage ITIL-based practices and ITSM tools to improve service quality, efficiency, and customer experience.

Customer & Stakeholder Management:

• Serve as a senior point of contact for government/enterprise customers and executive stakeholders.
• Develop and maintain strong customer relationships and proactively identify emerging requirements and opportunities.
• Lead recurring program reviews, performance reviews, executive briefings, and status meetings.
• Translate technical issues and program risks into clear business-level impacts and recommendations.
• Manage customer expectations while maintaining alignment with contractual requirements and organizational objectives.

Financial, Staffing & Resource Management:

• Monitor program financial performance, labor utilization,…