Senior Site Reliability Engineer; Critical Incident Response

Senior Site Reliability Engineer (Critical Incident Response)

Senior engineer on the P0 / critical incident team, responsible for leading rapid response to production-critical (P0/P1) incidents across Lift Lab's multi-tenant platform. Works directly with the Critical Incident Manager to drive incidents to resolution, minimize client impact, and strengthen the reliability of the platform.

6-9 yrs exp USA Remote Full-time

Reports to:

Principal Data Engineer & Critical Incident Manager

• Lead the technical response to P0/P1 production incidents, coordinating investigation and resolution across teams.
• Make time-critical decisions (rollback vs. forward-fix) and drive incidents to resolution within SLA.
• Own root-cause analysis and postmortems, and assign and track follow-up action items.
• Build and maintain monitoring, alerting, and on-call processes to detect and prevent incidents.
• Author and improve incident runbooks, escalation paths, and severity classification.
• Provide US-hours coverage for rapid response and mentor junior incident engineers.

• Bachelor's degree in Computer Science, Engineering, or related field.
• 6-9 years in SRE, production support, or platform engineering, including incident management.
• Strong SQL and Python; experience with monitoring/alerting tools and cloud platforms (AWS/Azure).
• Proven experience leading production incident response in a SaaS or multi-tenant environment.

Lift Lab is the full-funnel MMM and incrementality testing platform that turns every dollar of brand and performance spend into compounding economic value. The platform combines Agile MMM, incrementality testing, and AI-powered scenario planning to help enterprise brands make better budget decisions with greater confidence and speed.

At the core of Lift Lab is a closed-loop system: the Trust Engine continuously calibrates models through real-world geo experiments, Platform Sense catches daily ad platform shifts before they distort results, and the Scenario Planner translates model outputs into forward-looking budget decisions. The result is a platform that not only reports on past performance but also actively guides where the next marketing dollar should go.

Lift Lab is trusted by marketing and finance leaders at brands including Pandora, SKIMS, Birkenstock, Cinemark, Anthropic, Hyundai, and Quicken. The company is SOC 2 compliant and ISO 27001 certified.