Technical Setup Specialist

Bizzy Car is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. Bizzy Car is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

Bizzy Car is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. Bizzy Car is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

As a Technical Setup Specialist on Bizzy Car’s Implementation Team, you will be the driving force behind a customer’s successful start with Bizzy Car. You’ll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical implementation process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks.

You’ll work closely with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and Sales to ensure that every new customer’s Bizzy Car setup and technical integration is accurately onboarded, configured, integrated, and verified for go-live.

• Serve as the primary, initial point of contact during the implementation phase for new customers
• Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
• Connect each customer’s DMS and Scheduler tool integrations
• Troubleshoot any initial scheduling errors
• Update configurations
• Process historical data via Bizzy Car’s back-end, The Hive
• Schedule test appointments and facilitate pre-launch checks
• Launch rooftops to allow for Bizzy Car outreach to begin
• Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
• Document setup procedures and contribute to internal knowledge bases and playbooks.
• Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary

• 2+ years of experience in a technical onboarding, implementation, project management, or an IT support role, preferably in a SaaS or automotive tech environment.
• Stron…