Senior Director, ICX Data, Analytics & AI

** General

Summary:

** The Sr. Director, ICX Data, Analytics & AI leads the intelligence engine behind Vertex’s integrated customer experience. This role is accountable for the data, analytics, models, decisioning, and AI agents that power precision engagement today and enable Vertex’s broader agentic capabilities over time.

The role sets the strategic direction for ICX data and AI capabilities; oversees the intelligence layer across the customer experience; and partners with Digital Technology & Engineering/Data Science Solutions (DTE/DSS), Commercial, Legal, Medical, Regulatory, and external vendors to deliver compliant, scalable, and commercially impactful solutions.  
** Key

Duties and Responsibilities:

*** Set and execute the data, analytics, AI, and agentic strategy and roadmap for the ICX organization, aligned to commercial priorities and enterprise technology direction.
* Own build, buy, and partner decisions, including investment cases, capability roadmaps, vendor selection, and value realization.
* Lead the end-to-end intelligence layer supporting the integrated customer experience, including data products, customer analytics, predictive models, next-best-action decisioning, and AI agent portfolio.
* Establish and scale AI agents and AI/ML capabilities that improve precision engagement, enable orchestration across channels, and advance Vertex’s agentic maturity.
* Own enterprise measurement and the commercial closed loop—turning customer engagement, channel, and performance signals into actionable insights and measurable business results.
* Define and lead ICX data strategy, data governance, data quality, and Responsible AI practices.
* Serve as the senior ICX accountability point with Legal, Medical, Regulatory, Privacy, and Compliance partners to ensure AI and data solutions are compliant, transparent, defensible, and fit for use.
* Partner with DTE/DSS on shared infrastructure, data foundations, engineering standards, integration, model operations, and scalable delivery.
* Build, lead, and develop a high-performing team of approximately
** 9 direct reports
** spanning data strategy, analytics, data science, AI, measurement, and decision science.
* Develop the internal talent bench and external vendor ecosystem required to deliver strategic capabilities at speed and scale.
* Champion AI, data, and digital literacy across the Commercial organization to drive adoption, responsible use, and return on investment.
* Partner closely with ICX Platforms and other cross-functional stakeholders to connect intelligence, activation, measurement, and customer experience outcomes.  
** Knowledge and

Skills:

*** Data and AI strategy
* Agentic AI and intelligent decisioning
* Commercial analytics and measurement
* Responsible AI and data governance
* Digital customer experience
* Talent and vendor ecosystem leadership
* Cross-functional influence and executive communication
* Value realization and commercial impact  
*
* Education and Experience:

*** Bachelor’s degree required; advanced degree in data science, analytics, computer science, engineering, business, or a related field preferred.
* Significant leadership experience in data, analytics, AI/ML, decision science, digital strategy, or customer experience.
* Demonstrated experience translating data and AI capabilities into measurable commercial, customer, or business outcomes.
* Experience developing and operationalizing data products, predictive models, next-best-action or decisioning capabilities, and AI/agentic solutions.
* Strong understanding of data governance, data quality, Responsible AI, model risk, privacy, and compliance requirements.
* Proven ability to lead complex build, buy, and partner decisions and manage strategic technology or analytics vendors.
*…