Senior IT Systems Analyst

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Full Time Technical Dallas, TX, US

5 days ago Requisition

Salary Range: $ To $ Annually

The Senior IT Systems Analyst
serves as a senior technical and functional owner for warehouse

management systems (WMS) supporting warehouse, inventory, fulfillment, and distribution operations.

The role leads complex analysis, solution design, production support, and continuous improvement to

strengthen system reliability, data integrity, and operational performance.

Extensive hands-on WMS experience is required, including configuration, advanced troubleshooting,

testing, implementations, and production support. Softeon WMS experience is strongly preferred. The

role requires advanced SQL and integration expertise, ownership of complex issues and enhancements,

and the ability to provide technical leadership across operations, IT teams, vendors, and junior

analysts.

Support and administer WMS applications, including configurations, operational workflows,

production issues, releases, and vendor coordination.

Query and validate inventory, order, shipment, and transaction data; investigate discrepancies and

support operational reporting.

Troubleshoot WMS interfaces with ERP, OMS, TMS, automation, carrier, EDI, API, and file-based

systems.

15%

• Understand warehouse workflows, document requirements, support process improvements, and partner with operations and business teams.

• Serve as the senior technical and functional owner for assigned WMS applications, with primary responsibility for complex support, stability, and optimization and a strong focus on Softeon where deployed.
• Lead WMS configuration, workflow design, user access, system settings, releases, upgrades, and vendor-delivered changes in alignment with business and technical standards.
• Support receiving, putaway, inventory, replenishment, picking, packing, shipping, returns, and cycle counting.
• Troubleshoot production issues affecting warehouse and fulfillment operations.

• Support WMS integrations with ERP, OMS, TMS, EDI, carrier, automation, reporting, and other third-party systems.
• Troubleshoot transaction, data, mapping, timing, file transfer, API, and interface.
• Lead root-cause analysis for complex or recurring issues and coordinate resolution across operations, developers, infrastructure teams, integration partners, and vendors.
• Document integrations and support procedures, and validate changes through deployment.

• Use SQL to investigate issues, validate inventory, order, shipment, and transaction data, and support reporting.
• Write and modify queries using joins, filters, aggregations, and validation logic.
• Support data cleanup, conversion, migration, and data-quality efforts.

• Work with business users to understand warehouse processes, system issues, and improvement.
• Lead requirements gathering and translate business needs into functional and technical.
• Determine whether issues relate to process, configuration, data, integrations, training, or.
• Maintain process documentation and user guidance.
• Coordinate incidents, enhancements, and escalations with software vendors and internal teams.
• Provide clear recommendations to technical and non-technical stakeholders, including business impacts, risks, solution options, requirements, and testing outcomes.
• Maintain effective relationships with operations, business teams, vendors, developers, and IT operations.
• Lead or coordinate integration, regression, and user acceptance testing; define test strategy, create scenarios, manage defects, and validate results.
• Lead technical and functional activities for deployments, cutovers, upgrades, implementations, and post-go-live stabilization.
• Own complex enhancements from discovery through implementation, ensuring solutions align with business requirements, supportability, and technical standards.
• Mentor analysts and support personnel, share system knowledge, and establish repeatable troubleshooting and documentation practices.
• Identify recurring issues and lead…