Sr. Practice Architect, M365​/Workforce AI

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Company: Softchoice

Whyyou’lllove Softchoice:

At Softchoice, aWorld Wide Technology (WWT) company, we work together to make a new world happen.

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition intoreal‑world outcomes. We do this through the delivery of secure cloud, AI,software and digital workplace solutions that enable agility,innovation and growth.

With ahighly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, andhavebeen recognized as a Best Workplace in Canada for more than 20 years.

We stand proudly for our people and their success through career development and advancement, and continuously strive to dowhat’sgood for our people and communities.

As part ofWWT,weconnectcustomers to the global scale, advanced innovation, world-class partnerships, and deepexpertiseof a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

The impact you will have:

The M365/Workforce AI Senior Practice Architect is a senior technical leader within the Microsoft Practice, responsible for owning and evolving the architectural direction of our Microsoft 365 and Collaboration practice. This is a Principal Architect / Practice Architect role focused on architectural leadership, offer innovation, and customer advisory. The Practice Architect shapes methodologies, reference architectures, and delivery standards; develops and matures service offerings, assessments, and workshops;

and engages with high-value customers to ensure transformative business outcomes. This role aligns closely with the strategic direction of the AI Business Solutions and Modern Work portfolio, where architectural leadership, offer innovation, and customer advisory capabilities are more important than hands-on implementation expertise.

What you'll do:

Technical Leadership & Expertise

Serve as the subject matter expert and architectural authority for the Microsoft 365 and Modern Work portfolio, setting technical direction across the full estate rather than a single workload.

Bring demonstrable depth across Exchange, Teams and Teams Voice, SharePoint and collaboration, Intune and endpoint management, Azure Virtual Desktop, Entra , and tenant-to-tenant migration and consolidation.

Stay ahead of emerging trends, ensuring the practice adopts and evangelizes the latest Microsoft innovations.

Lead the integration of AI capabilities into traditional solution delivery models, transforming customer workflows and outcomes.

Evolve and influence Microsoft 365 core workloads and collaboration practice strategy and architectural direction.

Provide architectural guidance, oversight, and governance for complex, large-scale programs.

Serve as a strategic advisor for M&A, divestiture, tenant consolidation, and tenant-to-tenant migration initiatives - defining and evolving the migration and workplace modernization approach rather than executing it.

Coordinate the development, documentation, and continuous improvement of methodologies and best practices for Microsoft 365 Core workloads

Collaborate with architects, engineers, and product managers to ensure consistency and quality across engagements.

Define best practices, reference architectures, and delivery standards that scale across the practice.

Mentor and influence architects and engineers, raising the architectural bar across…