Project Manager, IT Project Manager, IT Infrastructure

EPIC iO builds technology for the real world.

We help organizations see more, know more, stay connected, and act faster by bringing together AI, intelligent video, edge technology, and enterprise-grade wireless connectivity.

But the technology is only part of the story.

What really makes EPIC iO different is the people behind it.

Smart, driven people who like solving hard problems. People who dig in, challenge assumptions, move quickly, and take ownership. People who know the best ideas can come from anywhere and that solving meaningful problems takes collaboration, curiosity, and zero ego.

We’re helping protect people and critical assets. Keep businesses and remote operations connected. Make existing infrastructure smarter. Turn real-world data into action when it matters most.

And we’re building a team that wants to make an impact while doing it.

Wicked-smart people. Real-world problems. Technology that matters. And we’re just getting started.

The Project Manager supports Customer Operations by managing customer projects from initiation through completion.

This role manages technical delivery projects across IT infrastructure, telecommunications, and unified communications, coordinating cross-functional teams, technical resources, customer stakeholders, project documentation, RAID tracking, resource and event tracking, and project reporting to ensure project work is completed efficiently, accurately, and in alignment with customer specifications and defined success criteria.

• Manage assigned customer projects through the full lifecycle, including initiation, planning, execution, monitoring, handoff, and closure.
• Clarify customer objectives, success criteria, project scope, risks, dependencies, and expected business outcomes with internal and external stakeholders.
• Coordinate technical and non-technical cross-functional teams to keep project activities aligned, documented, and moving toward completion.
• Maintain project schedules, action items, deliverables, status updates, RAID logs, project documentation, and stakeholder communications in the appropriate project tools.
• Track risks, actions, issues, and dependencies using a consistent approach and communicate impacts, mitigations, owners, and due dates.
• Assist with problem identification and resolution by documenting issues, coordinating responsible parties, and confirming completion of corrective actions.
• Monitor project progress against defined success criteria and elevate variances, delays, blockers, or customer-impacting issuesin a timely manner.
• Support resource and event tracking and prepare weekly, monthly, quarterly, or ad-hoc reporting as required by leadership or customer needs.
• Communicate clearly with technical and non-technical stakeholders by phone, email, meetings, and project updates.
• Identify and quantify project variances, recommend corrective actions, and track follow-through to support project delivery outcomes.
• Collaborate across work streams outside the direct project team to complete deliverables, support handoffs, and reduce project friction.

• Minimum five (5) years of experience managing IT or technology projects, including delivery in B2B and SaaS environments.
• Strong interpersonal, written, and verbal communication skills withabilityto influence and interact credibly at multiple organizational levels.
• Experience supporting planning, stakeholder interface, project communication, and senior management updates.
• Ability to manage daily workflow with limited supervision while meeting departmental and customer requirements.
• Experience managing projects in an ERP, project management, or comparable business system.
• Strong organization, follow-through, documentation, risk tracking, and…