Help Desk Technician - Lehigh Valley, PA
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-10-07
Listing for:
Paycom - ATS
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
HelpDesk/Support, Desktop Support, IT Support, Technical Support
Job Description & How to Apply Below
Level Entry Position Type Full Time Job Shift Day## Description This is a
** hands-on technical role
** focused on diagnosing, troubleshooting, and resolving real-world IT issues across client environments.
You will:
* Investigate and resolve hardware and software issues (Windows environments)
* Configure and deploy systems (OS installs, user environments, applications)
* Troubleshoot network and endpoint issues at the desktop level
* Work across multiple client environments with different configurations
* Document problems and solutions clearly for repeatability
This is not a script-driven call center role. You are expected to
** think, diagnose, and solve**.
** What You’ll Actually Be Doing
*** Break down technical problems and identify root causes
* Work tickets end-to-end (not just escalate)
* Build repeatable solutions and improve processes
* Learn new tools and environments quickly
* Balance speed with accuracy
** What We Value in This Role
*** Strong problem-solving ability (not just following steps)
* Comfort working independently
* Clear, concise written communication
* Attention to technical detail
* Willingness to learn through hands-on experience
** Environment
* ** Fast-moving, but not chaotic
* You will be given ownership of your work
* You are trusted to figure things out before asking for help
* Support is available, but not micromanagement
** Growth Path
*** Exposure to multiple client environments and systems
* Development into higher-level technical or engineering roles
* Structured learning through our internal Ramp Program## Qualifications
· Familiarity with Windows installation procedures, file locations, registry properties
· Networking familiarity at the desktop level
· Desktop systems and application end user support (Windows 10, 11)
· Ability to demonstrate strong written and verbal communications skills
· Ability to lift 30 pounds
· Occasional local travel required, so a license and transportation is required
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