IT Support Specialist

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TEMP Temporary Full Time Burbank, CA, US

12 days ago Requisition

Salary Range: $30.00 To $34.00 Hourly

Position Title: IT Support Specialist

Department: IT

Classification: Temporary, Full-Time, Non-Exempt

Reports to: Senior Administrator, System Support

Location: Burbank, CA and/or Costa Mesa, CA

Compensation: $30.00 - $34.00/hourly

PBS SoCal tells stories that matter through original programs that reflect the diversity of the region and the full schedule of trusted PBS and PBS SoCal programs. Our content channels are available for free on internet-connected screens through the PBS and PBS KIDS App, as well as seven local broadcast channels including PBS SoCal and PBS SoCal Plus.

A donor-supported community institution, PBS SoCal sparks the sharing of ideas at in-person cultural events and community conversations as well as delivers social impact through services that prepare our most vulnerable children for school.

The Temporary IT Support Specialist provides day-to-day technology support for approximately 120 employees working in a hybrid nonprofit media organization across locations in Los Angeles County and Orange County. As part of a four-person IT team, this role focuses primarily on help desk requests, routine troubleshooting, equipment support, and user onboarding/offboarding, with additional responsibility for onsite technology and AV support. The ideal candidate will learn systems and processes quickly, work independently on routine support needs, and appropriately escal…

• Serve as a primary point of contact for employee IT support requests, managing assigned help desk tickets through timely resolution and communicating clearly with staff.
• Troubleshoot hardware, software, applications, account access, connectivity, and peripheral issues across Windows and macOS environments.
• Support organizational platforms and applications, including Microsoft 365, Google Workspace, Active Directory/Azure, Zoom, Microsoft Teams, Adobe Creative Suite, and other media/creation applications.
• Provide basic Active Directory support, including creating users, resetting passwords, and managing groups within established procedures and permissions.
• Use Microsoft 365 Admin Center and related administrative tools to support routine user, account, and application needs.
• Support Shore Tel and/or other VoIP phone systems, including routine user and device troubleshooting.
• Perform basic network troubleshooting for wired, wireless, and other common connectivity issues, including patching and tracing cables.
• Use basic Windows and macOS commands as part of routine troubleshooting and network diagnostics.
• Deploy, configure, maintain, troubleshoot, and upgrade laptops, workstations, peripherals, and other end‑user hardware.
• Set up and troubleshoot computers, monitors, printers, and other IT equipment.
• Support employee onboarding and offboarding, including account and access changes, equipment preparation and deployment, software installation, and equipment return.
• Maintain IT documentation and assist with asset management, equipment inventory, assignments, and lifecycle tracking.
• Perform routine IT maintenance, software updates, equipment checks, and other recurring support activities.
• Contribute to support documentation and knowledge resources and identify recurring issues or opportunities to improve routine support processes.
• Follow established IT and security procedures, escalating infrastructure, cybersecurity,…