Managed Services - Network Administrator

• Full-time

Veracity Technologies was founded in 1989 to help small businesses in Minnesota get the most out of their business technology.

Over the years we have evolved to offer a best in class technology support solution, including complete IT direction, expertise, relationship, and support in a managed services environment. Small businesses rely on us to relieve their technology worries sothat they can concentrate on growing their businesses and realizing their goals.

We chose the name Veracity because we believe that technology-dependent businesses require precision, accuracy, and truthfromtheir IT partner in order to receive high performing technology, access, integration, and ROI.Veracity's services are focused on providing the business tools that small businesses need to compete. We provide affordable technology designs that are tailor-made to meet the unique needs of your business.

The Network Administrator is a strategic technical position within the organization. This position is responsible for maintaining the design and integrity of customer's network systems, implementation of network hardware/software solutions, and continuous assessment of technology alignment to ensure delivered results. This role incorporates process improvement, automation, and client success modeling as core responsibilities, distinguishing it from traditional network administration positions.

• Assists in the planning, design, documentation, and implementation of various systems to include desktop PCs, servers, network equipment, phone systems, and software applications.
• Performs on-site and remote technical support.
• Assists in the organization and inventory of all hardware and software resources.
• Maintains excellent communication with the Service Manager, Account Managers, and clientele on all tasks and projects.
• Creates and maintains good technical documentation.
• Participates in after-hours on-call support on a rotating schedule.
• Performs frequent service audits; identifies inefficiencies; provides recommendations; and implements efficiencies to minimize end-user disruptions.
• Assists the Account Manager with IT project scoping, research, document write-ups, and maintaining service levels.
• Provides end-user training and writes end-user SOPs to enhance productivity.
• Plan and maintain an organized calendar between on-site, escalations and project work.

• Designs, develops, and maintains automation workflows using RPA to improve operational efficiency and reduce manual labor.
• Integrates RPA (Robotic Process Automation) along with AI platforms to streamline business processes and enhance service delivery.
• Builds and deploys AI-powered applications, such as tools that categorize reactive tickets and identify automation opportunities.
• Tracks, quantifies, and reports on automation ROI, documenting hours saved and financial impact.
• Develops dashboards and metrics to measure automation effectiveness and inform future automation investments.
• Identifies, prioritizes, and implements process improvement initiatives across the organization.
• Collaborates with team members to uncover additional processes suitable for automation.
• Ensures all automation solutions are properly documented, scalable, and maintainable to prevent technical debt.
• Stays current with emerging automation technologies, AI tools, and industry best practices.
• Provides training and knowledge transfer to other team members on automation tools, workflows and process improvements.
• Deploys existing and newly developed automation workflows across all applicable clients and integrates them into…