Sr IT Director II

The Senior IT Director II, Operations Delivery & Reliability is a senior leadership role accountable for the platforms on which the enterprise builds, hosts, and runs software — and for the controls, lifecycle, and quality disciplines that keep the technology estate reliable, compliant, and current. The role owns Tower 4 (Application & Developer Platforms) and Tower 5 (Service Reliability & Technology Stewardship) of the IT Infrastructure Services operating model.

This Level II Senior Director leads other director- and senior-manager-level leaders across application hosting and platform engineering, integration, Dev Ops and automation, observability, and the enterprise service-management, configuration, asset, lifecycle, and technology-controls functions.

This role pairs a build-and-run platform mandate with an independent stewardship mandate: enabling development teams to deliver software quickly and safely, while governing the change, incident, configuration, compliance, and lifecycle disciplines that protect service quality across every tower. The successful candidate is equally comfortable commanding a Sev-1 major-incident bridge, setting the roadmap for the enterprise ITSM and observability platforms, and briefing executive leadership on reliability, technical-debt, and license-compliance posture.

• Own the application hosting and platform estate — web, database, and big-data hosting, PaaS, and middleware — ensuring the platforms that host enterprise software are secure, performant, and scalable.

• Own support for SaaS and third-party applications, providing consistent operational ownership, vendor coordination, and service levels across the third-party application portfolio.

• Own enterprise integration and batch services — APIs, messaging, ETL/ELT, and scheduled batch processing — as the connective tissue between applications and data.

• Own the Dev Ops and CI/CD toolchain and the platform-engineering and automation function, giving delivery teams self-service pipelines, infrastructure-as-code, and release automation to build, test, and ship software safely and quickly.

• Own the enterprise GenAI platform — the shared, governed foundation for AI-enabled capabilities (model access, orchestration, and guardrails) — in partnership with the Office of the CTO on AI governance (AI TRiSM).

• Own the observability platform — enterprise monitoring, logging, tracing, and telemetry — providing the signal that underpins reliability, capacity, and performance decisions across all towers.

• Own the enterprise ITSM platform (e.g., Service Now) as the system of record for IT service management, including its health, roadmap, and adoption across all towers and affiliate entities.

• Own the core service-management processes — incident, problem, and change management — and lead the Major Incident Management function, including Sev-1/Sev-2 command, executive communications, and post-incident review.

• Own configuration management and the CMDB, maintaining accurate, trusted service and asset relationships that underpin change, incident, and impact analysis.

• Own IT asset and software license management — hardware and software inventory, entitlement and true-up positioning, and license compliance — in partnership with Fin Ops and vendor management on cost and renewal exposure.

• Own the technology-lifecycle function — currency, end-of-life / end-of-support tracking, and remediation planning — to keep the estate supportable and reduce technical debt and risk.

• Coordinate the technology-controls response for compliance, audit, and vulnerability…