Customer Support Specialist Job Northern Kentucky USA,IT/Tech

Test Sprite is building the world's most advanced AI-powered software testing agent — helping developers and QA teams plan, generate, run, and debug tests automatically. Backed by top investors and trusted by thousands of dev teams worldwide, we're scaling fast and looking for a Customer Support Specialist to help our users get the most out of Test Sprite.

You'll be one of the first points of contact for our customers — helping troubleshoot issues, guide onboarding, and collaborate with our product and engineering teams to continuously improve user experience.

What You'll Do

Respond to customer inquiries via chat, email, and community channels.
Troubleshoot product or account issues and provide clear, empathetic guidance.
Escalate complex issues to engineering when necessary and follow through on resolutions.
Assist new users with onboarding and getting started.
Document recurring issues and user feedback for the product and QA teams.
Contribute to improving internal support processes and FAQs.
Maintain a positive, professional tone that reflects our customer-first values.

What We're Looking For

1–3 years of experience in customer support, technical support, or client success (SaaS experience preferred).
Strong communication and problem-solving skills.
Tech-savvy and comfortable learning new tools quickly.
Empathetic, patient, and great at simplifying complex topics.
Organized, detail-oriented, and able to manage multiple conversations at once.
Based in or willing to relocate to the Seattle area (hybrid work environment).

Nice to Have

Experience supporting developer tools, AI platforms, or B2B SaaS products.
Basic familiarity with software testing, APIs, or developer workflows.
Experience using tools like Intercom, Hub Spot, or Zendesk.
Familiarity with Discord or community-based user engagement.

Why Test Sprite

Join a fast-growing AI startup shaping the future of software testing.
Work directly with founders and core team members.
A supportive, collaborative, and flexible hybrid culture.
Competitive salary and potential for career advancement.