Director, Retail Media - Business Operations & Self Service

Location: Northern

## Director, Retail Media - Business Operations & Self Service Apply:
USA – Remote – Texas – Central Time:
Chicago:
New York - 150 E 42nd:
Full time:
Posted Today:
R1132739
*
* Job Description:

** We are looking for a detail-oriented, strategic, and technically minded Director for our Retail Media Operations team to lead business and self-service operations of a retail media network. This position acts as a subject matter expert for internal stakeholders and client partners and serves as a key point of contact for cross-functional disciplines (Strategy, Creative, Media, Analytics, etc). They’re responsible for the development and management of frameworks to steer and monitor self-service program progress and success.

· You will report to the Group Director, Retail Media.
** Key Responsibilities
** Lead day-to-day self-service retail media operations, including:
* Designing and championing innovative self-service strategies and campaigns that deliver against the client’s goals and drive accountable business results
* Overseeing all aspects of self-service campaign execution, optimization, and delivery of campaigns
* Troubleshooting operational issues and escalating complex problems appropriately
* Maintaining documentation and operational standards  Lead self-service implementation, including:
* Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts
* Testing and validating new tools before team-wide implementation
* Creating and maintaining training documentation and process guides for new tools

Ensure accuracy and compliance in retail media operations, including:
* Monitoring campaign setup and delivery against operational standards
* Conducting quality assurance checks on campaign details, audiences, and assets
* Ensuring compliance with platform requirements and client specifications
* Tracking and reporting on operational KPIs and metrics  Collaborate across teams to drive operational excellence, including:
* Working with planning, execution, and analytics teams to support operational needs
* Participating in cross-functional discussions on operational improvements
* Supporting the development of operational playbooks and standards
* Gathering feedback from teams to inform operational enhancements

Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates
** Qualifications**-7+ years of experience in digital media strategy, digital media agency and/or media vendor/ad technology platform (ideally self-service)  
-Knowledge of:
* Self-service media buying
* Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
* Campaign setup, trafficking, and activation processes
* Retail media operational workflows and requirements  
-Demonstrated project management capabilities, with ability to:
* Manage projects from planning through execution
* Track timelines, deliverables, and dependencies
* Coordinate across multiple stakeholders  
-Operational mindset with:
* Attention to detail and focus on accuracy
* Ability to manage multiple projects and priorities
* Drive to improve efficiency and eliminate bottlenecks  
-Understanding of retail media operations, platform requirements, and campaign trafficking best practices  
-An entrepreneurial spirit, desire to  change the game , a self-starter, and thinks outside of the box-Strong quantitative and analytical skills, including an analytic and fact-based approach to problem-solving  
-Technical aptitude and willingness to learn new platforms, tools, and systems quickly  
-Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues  
-Bachelor's degree from…