Director, Edge Data Centers; East

At DC BLOX, we’re shaping the future of digital infrastructure. Our mission is to empower businesses with robust, secure, and reliable solutions that enable them to thrive in an increasingly connected world.

Founded on the principles of innovation, integrity, and customer-centricity, DC BLOX provides cutting‑edge colocation, cloud services, and network solutions tailored to our clients' unique needs.

Our team is made up of passionate professionals dedicated to excellence. We foster a collaborative and inclusive workplace culture where every voice is valued and innovation is encouraged. Whether you’re an experienced industry veteran or just starting your career, DC BLOX offers a range of opportunities for growth and development.

Description

Summary:

The Director, Edge Data Centers will be accountable for managing the day-to-day operations of all edge data centers and coordinating the activities of the local and remote data center teams to deliver outstanding service to our customers in compliance with contractual requirements and industry best practices. As the Director of edge data centers, this individual will oversee all customer activity, including site upgrades, new installations, moves, adds, and changes.

This role will implement the data center's existing DC BLOX operating procedures and work with all data center operations teams to define, refine, and streamline processes as needed. They must also understand how to work with our contracting partners to scale the data center safely, securely, and efficiently through multi‑year upgrade projects to meet contractual agreements and timelines.

The Director, Edge Data Centers will supervise and provide leadership and support to the local Data Center managers, Facility Managers, Technician(s) and contract Security Personnel in the Data Centers. These oversight responsibilities include ensuring that maintenance, security, capital improvement projects, PUE management, client designs, installations, and interfacing with suppliers and power utility providers are all attended to and performed with the highest industry benchmarked standards.

This role will also oversee required safety protocols, ensure method of procedure (MOP) documentation is inline with best practices and completed for all activities, and help enforce ITIL‑related processes at all sites.

Essential Duties:

• All customer activity commences in an orderly, safe, and secure manner, focusing on delivering superb customer support.

• Ensure processes are adhered to in identifying and verifying service‑impacting events, and subject matter experts are dispatched to support problem resolution.

• Communicate with internal teams to support status updates regarding open issues, and implement actions supporting root cause analysis, problem remediation, and lessons learned at all sites.

• Guide customer communications around planned and unplanned maintenance.

• Ensure safe and secure operating environments within DC BLOX data centers and correct or report any violations as prescribed in operating practices.

• Ensure detailed documentation of ticketing and service support calls is maintained.

• Ensure the data center supports efficient equipment/material receiving, shipping, asset management, and RMA processing.

• Responsible for monitoring performance measures and processes required for audit and operational compliance related to standard data center practices.

• Coordinate and maintain data center compliance with all requirements.

• Support adherence to standard and emergency operating procedures for edge data centers.

• Provide status reporting regarding data center service availability, performance, and capacity utilization as required.

• Manage vendors and partners responsible for the maintenance and upkeep of data…