AI Platform Manager

Tufts Technology Services (TTS) is Tufts' trusted leader in technology partnership, support, and enablement, delivering solutions in service of the university’s mission. TTS works closely with school and central division partners to meet the technology needs of the Tufts community across our three campuses and throughout our global networks. Our holistic understanding of the Tufts landscape, our dedicated multidisciplinary team, and our IT Service Desk position TTS to provide practical solutions to current challenges and creative, sustainable new approaches as technologies and university priorities evolve.

We are a community of problem-solvers, innovators, and stewards of trust who take pride in building technology foundations that are reliable, secure, and designed for the future. We bring together technology expertise across academic, clinical, infrastructure, operations, research, and student domains, applying our knowledge of digital transformation and effective user experiences. Guided by our core values of innovation, integrity, collaboration, optimism, supporting success, and community-centered service, we’re not just maintaining technology—we’re shaping how it enables discovery, connection, and impact across the university and beyond.

The AI Platform Manager is responsible for the day-to-day administration, governance, and continued development of Tufts University's enterprise generative AI platform. The position manages platform configuration, access, model availability, usage, costs, integrations, and vendor relationships while ensuring alignment with institutional requirements for security, privacy, accessibility, legal compliance, and responsible AI use. Working closely with technical teams and University stakeholders, the AI Platform Manager provides strategic leadership in shaping and advancing the University's AI ecosystem, translating emerging capabilities into secure, reliable, accessible, and well-governed services that support institutional priorities across teaching, research, administration, and innovation.

The successful candidate will bring strong technical expertise in AI platforms, cloud infrastructure, system integrations, security controls, and service operations. This is a one-year limited term appointment with possibility of extension.

• Platform Strategy and Governance
  • Develop, maintain, and operationalize platform policies, standards, procedures, and user guidance in collaboration with the AI Tools Working Group and other University stakeholders.
  • Recommend approved AI models, features, and default access levels for different audiences and use cases.
  • Coordinate with Information Security, Privacy, Legal, Procurement, Accessibility, Research Technology, and data stewards to ensure that platform services and integrations meet institutional requirements.
  • Develop and administer criteria for API access, external integrations, agent sharing, advanced coding tools, and connections to institutional systems or data.
  • Participate in the review of higher-risk, specialized, or exception-based AI use cases.
  • Contribute to the University’s broader AI governance, service strategy, and responsible-use practices.
• Platform Administration and Operations
  • Manage platform configuration, institutional settings, users, groups, permissions, roles, model availability, storage allocations, and feature enablement.
  • Oversee account provisioning and deprovisioning, access reviews, and administrative permissions.
  • Coordinate the issuance, monitoring, rotation, and revocation of API credentials and other access keys in accordance with University security policies.
  • Oversee token usage, sponsor accounts, user credits, budgets, storage limits, and departmental chargeback processes.
  • Revi…