Information Technology System Technician

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Full Time Technical West Valley City, UT, US

2 days ago Requisition

Salary Range: $26.00 To $30.00 Hourly

Karman Space & Defense is a leader in the rapid design, development, and production of critical, next-generation system solutions that align with the U.S. Department of War and its allies’ core mission priorities, and meet the accelerating demand for access to space. Building on nearly 50 years of success, we deliver Payload & Protection Systems, Aero/Hydrodynamic Interstage Systems, and Propulsion & Launch Systems to more than 80 prime contractors supporting over 130 space and defense programs.

In this hands‑on role, you provide responsive Level 1 support across multiple sites, endpoints, collaboration tools, and daily operations within Infrastructure & Site Operations. You will resolve user issues, deploy and maintain devices, support Microsoft 365 environments, and keep assets and documentation accurate to ensure secure, standardized technology services for a fast‑moving aerospace/defense organization. This position reports to the Director of IT.

• Triages, troubleshoots, resolves, and escalates incidents and requests through tickets, phone, Microsoft Teams, email, walk‑up, and remote support; documents clearly and contributes to the knowledge base.
• Images, configures, deploys, and troubleshoots endpoints and devices including laptops/desktops, monitors, docks, peripherals, mobile devices, shared workstations, and shop‑floor devices; handles provisioning for new hires, moves, role changes, and offboarding; supports patching, encryption, antivirus, and device health.
• Provides Level 1 collaboration support for Microsoft 365 Government Community Cloud High (GCC High), including meetings, calendaring, file sharing, email delivery, mailbox access, Teams audio/video, One Drive sync, and SharePoint access; escalates complex access, compliance, or configuration issues.
• Delivers hands‑on site support for conference rooms and audio/visual (AV), printers/scanners/badge and label printers, shop‑floor workstations, and network‑connected devices; performs basic troubleshooting for local connectivity, Wi‑Fi, cabling, phones, and end‑user access; supports onboarding of acquired/new sites and rapidly escalates site‑impacting incidents.
• Maintains accurate asset records for laptops, desktops, monitors, docks, mobile devices, peripherals, and printers, including receiving, tagging, assignment, inventory validation, storage, refresh, return, retirement, and secure disposal/sanitization; supports audits and reconciliation.
• Follows company security policies and procedures for support, endpoint handling, password resets, access requests, data protection, and physical security; supports Cybersecurity Maturity Model Certification (CMMC), Controlled Unclassified Information (CUI), Sarbanes–Oxley (SOX), audit, and cybersecurity readiness.
• Identifies and escalates phishing, malware, suspicious activity, and unauthorized software; assists with compliance checks, remediation, updates, evidence collection; ensures documentation supports auditability and operational control.

• High school diploma or equivalent.
• 1–3 years of experience in information technology (IT) help desk, desktop, or field support.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic networking knowledge:
  Wi‑Fi, Ethernet, virtual private network (VPN), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), Internet Protocol (IP).
• Experience with ticketing systems and clear documentation.
• Strong customer service with the ability to follow…