Strucsoft Technical Solution Specialist

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is clear — accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world-class partnerships with our own cutting-edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

Learn more about the Graitec Group:

The Services team partners with Sales, R&D, and Customer Success to deliver high-impact consulting and pre-sales support across AEC and MFG verticals. The team helps clients adopt BIM and cloud technologies through strategic engagements, workflow design, and solution implementation, ensuring Graitec’s offerings deliver measurable business value.

• Conduct product demonstrations and technical discussions with customers and prospects.
• Understand customer workflows and provide tailored technical proposals.
• Offer expert guidance on best practices and implementation strategies.
• Collaborate closely with the sales team to support solution adoption.

• Develop and deliver training programs to ensure successful product implementation.
• Provide technical consultancy and ongoing support to customers.
• Assist clients in optimizing their workflows with Struc Soft solutions.
• Maintain customer relationships and ensure satisfaction.

• Gather customer feedback to support the development team with new features and improvements.
• Act as the main technical contact for customer requests and product enhancements.
• Create localized training materials, white papers, competitor comparisons, and webinars.
• Work with the regional team to generate case studies and success stories.

• Work effectively with sales teams to drive awareness and product adoption.
• Help win new business through demonstrations and prospect engagement.
• Support existing customers to maximize their software usage and renew licenses.
• Contribute to marketing efforts through social media or technical blog posts.
• Maintain accurate customer data and support cases in Microsoft Dynamics CRM
  .
• Actively participate in the global Struc Soft Solutions community.

• At least 3 years of Revit drafting experience
  .
• Strong understanding of BIM processes
  and
  workflow-based software
  .
• Experience in
  pre-sales or post-sales technical support
  is a plus.
• Ability to analyse and document customer workflows and system configurations.
• Excellent interpersonal skills, including written and verbal communication.
• Professionalism, reliability, and a proactive, hands‑on work ethic.
• Ability to work in an
  international environment
  and collaborate effectively.
• Experience working with
  Struc Soft Solutions
  .
• Familiarity with
  ERP, MRP, CRM, or CDE systems
  .
• Experience using
  CRM tools like MS Dynamics
  .
• Confidence in engaging withC-level stakeholders
  and key decision-makers.

• Bachelor's degree in Architecture, Engineering, Construction Management, or a…