Electronic Health Records Manager

The Arc Mid-Hudson has a full-time opportunity available for an Electronic Health Records (EHR) Manager, who will be responsible for overall operation and support of the agency’s EHR systems, ensuring that we implement best practice solutions and optimize use of the software to allow for accuracy, completeness, security and compliance with applicable regulations and agency policies.

Responsibilities include, but are not limited to the following:

Assesses agency documentation needs and workflows to adapt EHR software to meet the needs, recommends changes to workflows to make the most effective use of the EHR system capabilities, and monitors changes in OPWDD, DOH, and other applicable regulations and certification standards that affect documentation requirements, updating the EHR accordingly.

Ensures compliance with all agency policies & procedures and county, state and federal regulations (including HIPPA) as they relate to the position and the information stored in the EHR.

Ensures only authorized staff have access to the EHR and the data stored in this system, and conducts periodic access audits to confirm permissions match current roles.

Provides leadership and direct supervision to employees in the EHR team.

Collaborates with all departments to ensure acceptance and correct use of electronic health records specific to their department’s needs.

Works with other IT staff to monitor EHR integrations with other internal and external software and reporting systems, and serves as the primary liaison with the EHR vendor(s) for support tickets and upgrades.

Assists the Data Analytics team in understanding the data and reporting needs of agency departments and serves as a resource as they develop reports and business intelligence systems.

Exercises independent judgment to manage multiple tasks and meet deadlines. Delegates work appropriately within the EHR team and ensures team productivity and results.

Offers support to internal, external audit and survey teams, providing reports and data as needed.

Assists in hiring, training, mentoring and supervising EHR team staff. Provides coaching and disciplinary action when needed.

Takes the lead on developing EHR training materials, guidelines, and curriculum, and delivers classroom-based training to ensure staff are equipped to use the EHR accurately and effectively. Establishes and maintains a training rotation so that classroom training responsibilities are shared across the EHR team

Participates in evaluating and selecting new EHR systems/vendors, and leads or co-leads implementation, configuration, and data migration during a system transition, including planning and managing go-live to minimize disruption to documentation and billing.

Participates in maintaining downtime and disaster recovery procedures (e.g., what staff do if the EHR is unavailable).

Represents EHR on relevant agency committees.

Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends, rules, regulations, and requirements related to the responsibilities of this position.

SCHEDULE: 40/Monday through Friday/day hours; must be flexible, as evenings and/or weekend hours may be required at times, based on program needs

• Bachelor’s degree preferred;
  Associate’s degree and a minimum of 4 years’ experience in the field of developmental disabilities or a related field including supervisory experience.
• Thorough knowledge of EHR systems and of the operations and programs of a human services agency. Experience with work in programs regulated by OPWDD preferred.
• Strong computer skills, including but not limited to the use of Microsoft Office applications (Word, Excel, and PowerPoint) and Learning Management Systems…