IT Support Technician

Added Oct 09, 2026 IT Support Technician (46467) Colby, WI | Contract

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LRS is in need of an IT Support Technician for a 6 month contract opportunity with our client in Colby, WI. Were seeking a hands-on IT Support (Level 12) Technician to join our team, supporting our client in Colby, WI and surrounding locations during a critical IT migration. This position is essential in providing both on-site and remote support, managing hardware deployments, troubleshooting end-user issues, and supporting IT infrastructure at the field level.

The ideal candidate is self-sufficient, responsive, and thrives in a dynamic environment with evolving support needs.

Key Responsibilities:

• Perform initial laptop setups Install, configure, and troubleshoot desktop PCs, laptops, monitors, printers, scanners, and mobile devices (iPads).
• Provide hands-on support for peripheral issues including docking stations, monitors, and headsets.

Mobile Device & Intune Support

• Configure and support iPads using Microsoft Intune, including device wipes and application deployment.
• Train users on iPad login/setup and basic troubleshooting for self-maintenance.
• Track, patch, and maintain iPads and mobile devices as part of the overall fleet.

Networking & Infrastructure Tasks (Basic Level)

• Basic network troubleshooting: connectivity issues, port patching, cable tracing, and IP assignments.
• Support wireless network access issues, coordinate with network teams if needed.
• Assist in identifying hardware needing replacement or reconnection during infrastructure changes.

Field Services & Physical Installation

• Perform physical hardware swaps, mounting, or device placements (printers, APs, scanners, etc.).
• Provide boots-on-the-ground support at Colby and travel to other nearby locations when required.
• Work with contractors and vendors during on-site installs or infrastructure updates.

Printer & Conference Room Support

• Set up and troubleshoot network printers and multi-function devices.
• Support users with printer mapping, driver installations, and paper jam/toner issues.
• Provide light AV support connecting displays, configuring conference room setups, and helping users with audio/video issues.

User Support & Ticket Management

• Serve as the first line of support for local users; resolve incidents related to hardware, access, and applications.
• Perform account lookups and permission changes using Active Directory.
• Use Power Shell to extract user/device data or assist with administrative scripting tasks.
• Follow escalation protocols and coordinate with higher-tier support when necessary.

Operational Transition & Project Support

• Support laptop deployments ahead of an August target date, ensuring all users receive hardware and onboarding assistance.
• Assist in transitioning end-user support from on-site to remote by training users on using the ADM service desk.
• Help document local configurations and standard procedures for ongoing…