Desktop Support Analyst- Magee General Hospital
Listed on 2026-10-12
-
IT/Tech
IT Support, Desktop Support
Location: Northern
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PRN Other Prof Staff Magee, MS, US
Job Title:Desktop Support Analyst
Department:Information Technology
- Magee General Hospital
PRN
- Primarily onsite
The IT Desktop Support Analyst supports and enhances the end-user computing environment for SCRMC, including installing/supporting hardware and software, performing upgrades, managing mobile devices, troubleshooting issues, documenting processes, and ensuring high-quality technical support.
Professional Responsibilities:
Resolve hardware/software issues; coordinate with off-premise vendors; participate in on-call rotation; deliver excellent customer service; communicate effectively; demonstrate initiative; work outside normal hours if needed. Core Duties:
Image workstations; add devices to domain; troubleshoot web/email/Office issues; elevate to Tier 2/3; maintain compliance with SCRMC IT and HIPAA; identify automation opportunities; research best practices; close tickets promptly.
Prefer enterprise IT experience;
Microsoft desktop certifications preferred;
Level I-III based on healthcare experience, certifications, work experience, and education.
Desktop troubleshooting; VMware View VDI knowledge; printer troubleshooting; basic network connectivity;
Active Directory;
Group Policy;
Citrix Receiver; wireless configuration;
Windows Deployment Services.
Primarily onsite; occasional evenings/weekends; lifting up to 15 lbs; frequent interaction with staff and providers.
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