Client Coverage Analyst

National Digital Trust Company (In Organization) has received conditional approval from the Office of the Comptroller of the Currency to open as a federally chartered trust bank to provide a broad range of digital asset services.

We are building a specialized financial institution addressing the growing demand for digital asset services. Our primary business will focus on digital asset custody, providing secure, efficient custodial and fiduciary services for a variety of digital assets.

You will work with foundational systems and processes to help shape our operating model and influence how a new category of financial infrastructure comes to market.

We are looking for builders who handle complexity with confidence and tackle ambitious opportunities while keeping pace with this rapidly evolving industry.
Let’s build this together!

Greatness is a mindset, not an accomplishment. Mediocrity is unacceptable. Excellence is contagious. We hire people because we believe in their greatness. Now is the time to prove us right.

Responsibility comes with the territory. Everyone is an owner, which means we share a common vision and mutual accountability. We act in line with our strategic objectives and the trust our customers place in us. We believe there is no such thing as "not my problem." Taking this level of ownership not only drives our collective success but also offers the potential for significant reward.

Innovation and adaptation are in our DNA. We are in a period of the most dramatic and rapid period of technological change in the history of humankind. Those that stay ahead will thrive, those that don't,won't. We innovate intelligently and thrive on overcoming challenges, to get (at least) a little better every day and ensure our continued growth and success.

Team first. We are reliable teammates working together toward extraordinary success through honesty and accountability. We believe collaboration knows no hierarchy, and we focus on what matters. We work toward consensus, but when necessary, we disagree and commit. We know that winners win.

The Client Coverage Analyst will serve as a key member of the organization’s Client Coverage Desk and Application Support Desk. This position supports the daily client execution and maintenance of digital assets;to include the organization's custody, trading, and lending services. This exceptional support directly impact the strategic client plans, development of strong client relationships, and the delivery of integrated solutions to exceed client satisfaction expectations.

This position also includes internal application service support and is responsible for providing high-quality tier 1 and tier 2 application support to our employees.

The Client Coverage Analyst will be empowered to assist and resolve clients with their operational support with transfers, trading, and lending activities; technical support for all user interactions via the online client portal; and all general digital asset services and questions. The Client Coverage Desk and Application Support Desk will elevate workflows to appropriate internal operational and technical teams and carefully manage client and employee expectations to positive resolution.

• Serve as the primary point of contact for daily client support through the Client Coverage Desk providing service, operational support, and technical assistance and escalation
• Manage and resolve client inquiries; including participating in evening and weekend coverage as required
• Act as primary client lead for digital asset custody transfers, trading, and lending activities
• Resolve and respond to escalated client requests from internal team members
• Oversee the execution of client activities…