Service Desk Analyst II

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Davis H. Elliot Company, Inc. is a 100% Employee-Owned company committed to excellence through continuous improvement in Safety, Quality, and Productivity for the benefit of our employee-owners, customers, and suppliers. Since 1946, Elliot has built a reputation as a trusted leader in engineering, energy delivery, technical services, and technology solutions. When you join Elliot, you're more than an employee, you're an owner with the opportunity to grow your career, make a meaningful impact, and share in our success.

Davis H. Elliot Company, Inc. is seeking a Service Desk Analyst II to provide intermediate-level technical support across the organization. This role is responsible for troubleshooting and resolving hardware, software, Microsoft 365, network, and mobile device issues while supporting device lifecycle management, hardware refresh initiatives, and access-control technologies. The ideal candidate is a customer-focused IT professional with strong technical troubleshooting skills, a passion for helping users, and the ability to work independently while collaborating effectively with technology teams.

The Service Desk Analyst II serves as a key member of the IT team, delivering technical support and maintaining a positive end-user experience across the enterprise. This position diagnoses and resolves moderate-complexity technology issues, supports the deployment and management of endpoint devices, assists with access-control systems, and contributes to continuous improvement initiatives. The role works closely with employees, technical teams, and third-party vendors to ensure reliable and efficient technology services that support business operations.

• Provide intermediate-level technical support for Windows operating systems, Microsoft 365 applications, hardware, printers, mobile devices, and related technologies.
• Troubleshoot and resolve software, hardware, account access, and connectivity issues.
• Diagnose and resolve Microsoft 365, Windows, and network-related issues of moderate complexity.
• Document support activities, troubleshooting steps, resolutions, and recommendations within the service management system.
• Escalate complex or recurring issues to senior technical resources when appropriate.
• Configure, deploy, image, and maintain computers, laptops, tablets, and mobile devices.
• Support hardware refresh initiatives, including deployment planning, coordination, and end‑user communication.
• Manage hardware inventory and device lifecycle records.
• Ensure devices are configured according to company standards and security requirements.
• Support mobile device enrollment, management, and troubleshooting using Microsoft Intune or similar platforms.
• Assist with troubleshooting badge access systems, security cameras, and other access‑control technologies.
• Support user account administration, password resets, and access requests.
• Coordinate with internal departments and vendors to resolve technology‑related service interruptions.
• Assist with office moves, technology deployments, and equipment setup across company locations.
• Maintain technical documentation, knowledge base articles, and standard operating procedures.
• Identify recurring technical issues and recommend process improvements.
• Collaborate with infrastructure, security, application, and business teams to resolve issues efficiently.
• Provide guidance and support to Service Desk Analyst I team members as needed.
• Perform other duties as assigned.

• 2-4 years of information technology support, help desk, or service desk experience.
• Working knowledge of Microsoft Windows operating systems and troubleshooting methodologies.
• Working knowledge…