Solutions Engineer

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.

Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at

Title:Solutions Engineer

Location: North Carolina strongly preferred; candidates elsewhere in the Eastern Time Zone (or Texas) may be considered

Travel Requirements: between 30% - 40% depending on customer requirements

Technology Specialization: Digital Employee Experience (DEX) / Unified Observability

Pay Transparency:This position is compensated with a base salary plus commissions. The total potential On Target Earning ("OTE") compensation range (i.e., base salary plus commissions at 100% attainment of quota achievement) for this position is $245,000 to $260,000. An individual's particular OTE compensation will be determined by the Company, in its sole discretion, in light of the individual's geographical location, education, training, and/or experience.

Riverbed is seeking a seasoned Solutions Engineer to support some of our largest and most strategic enterprise customers, with a focus on Digital Employee Experience (DEX) and Unified Observability.

In this role, you’ll partner closely with your sales counterpart to jointly own account strategy and drive the technical sales process from discovery through technical close. You’ll serve as a trusted advisor to customers, helping them solve complex challenges across employee experience, applications, endpoints, networks, and increasingly distributed IT environments.

We’re looking for someone who combines strong technical depth with business acumen, executive presence, and the ability to translate complex technology into meaningful customer outcomes.

• Jointly own strategic enterprise accounts with your sales counterpart, developing account strategy, identifying opportunities, engaging key stakeholders, and driving complex sales cycles forward.

• Lead the technical sales process from discovery through technical close, including technical presentations, demonstrations, architecture discussions, workshops, and proof-of-concept/proof-of-value engagements.

• Serve as a trusted advisor on DEX and Unified Observability, helping customers improve visibility and performance across endpoints, applications, networks, and hybrid environments.

• Translate technical challenges into measurable business value, connecting Riverbed solutions to priorities such as employee productivity, application performance, service desk efficiency, operational effectiveness, and digital experience.

• Expand Riverbed's presence within large enterprise accounts by identifying new use cases, technical champions, executive sponsors, business units, and opportunities to broaden adoption.

• Navigate complex and competitive enterprise opportunities, partnering with Sales, Product, Professional Services, Channel, and other technical resources to develop differentiated solutions and drive successful customer outcomes.

• Experienced enterprise Solutions Engineer with a strong track record in technical pre-sales supporting large, complex enterprise or strategic accounts.

• Deep knowledge of…