Solution Delivery Manager

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Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital,cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—acollaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded incore values and leadership philosophies—has been recognized by Fortune® and Great Place to Workfor its commitment to innovation, trust and creating a great place to work for all. WWT providesproducts and services to large enterprise, global service provider and public sector clients in up to 130countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. We embody the One WWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customers’ problems.

Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Delivery Manager will leverage technical and business acumen to define, develop, and deliver software solutions to delight WWT customers. DMs are relentlessly focused on driving as much value to WWT's customers as possible through providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs, continuously prioritizing delivery plans with shifts in the business and the broader macro-environment, coordinating a collaborative environment between customer stakeholders and delivery teams, maintaining a healthy delivery team, and identifying innovative solutions to grow WWT and their customers' businesses.

Job Responsibilities

• Relationship Management:
  Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
• Service Delivery Excellence:
  Ensure the effectiveness of delivery team(s) ability to build software solutions on time, within budget, and with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our
• engagements and our customer.
• Financial Oversight:
  Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed. Additionally, create the necessary change orders, invoices, etc.
• Business Partnership & Consulting:
  Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
• Technology Advising & Consulting:
  Translate business and end-user needs into enterprise/IT product…