IT Support Engineer

Employment Type: Full-Time or Part-Time
Compensation: $32.00–$42.00 per hour
, based on managed-services experience, business-networking knowledge, Microsoft 365 and cloud-platform expertise, project-delivery experience, technical certifications, customer-service ability, documentation quality, and demonstrated capability.

Advanced Commercial Communications, LLC is seeking an experienced, dependable, and customer-focused IT Support Engineer to join our growing technology-services team.

This position provides advanced remote and onsite support for the technology systems business clients rely on every day. The IT Support Engineer will resolve escalated support issues, support client networks and cloud platforms, complete technology projects, maintain accurate documentation, and help deliver secure, reliable, and well-organized technology environments.

The ideal candidate is a practical problem solver who can work independently, communicate clearly with customers, manage technical priorities, and take ownership of assigned support issues and projects from discovery through completion.

Most work is performed locally or within the region, with periodic travel throughout Oregon as customer and project needs require. Overnight travel is not typically required but may occasionally be necessary.

The IT Support Engineer is responsible for advanced technical support, systems administration, business-network troubleshooting, Microsoft 365 support, client technology projects, documentation, and preventive maintenance.

This role works closely with customers, vendors, IT Support Technicians, and ACC leadership to identify technical problems, determine practical solutions, implement approved changes, document completed work, and improve the reliability and security of customer technology environments.

The IT Support Engineer is expected to be comfortable working across endpoints, user identity, cloud services, networking, Wi-Fi, firewalls, remote access, backups, security tools, business applications, and related technology systems.

Resolve escalated customer support tickets involving Microsoft 365, user identity, endpoint management, networking, Wi-Fi, firewalls, VPNs, backups, security tools, servers, cloud services, business applications, and related technology systems.

Diagnose complex technical issues using structured troubleshooting, event and system-log review, monitoring tools, testing, documentation, vendor coordination, and customer communication.

Administer and support Microsoft 365 environments, including Exchange Online, Outlook, Teams, One Drive, SharePoint, Microsoft Entra , user accounts, groups, licenses, authentication methods, multifactor authentication, and access controls.

Support endpoint-management and device-security processes, including device enrollment, configuration policies, software deployment, patching, endpoint protection, compliance checks, and asset management.

Configure, maintain, and troubleshoot business network infrastructure, including switches, routers, firewalls, wireless access points, VPNs, DHCP, DNS, VLANs, internet connectivity, network monitoring, and cloud-managed network platforms.

Perform onsite and remote technology assessments, document customer environments, identify risks or improvement opportunities, and develop practical recommendations for leadership and customers.

Plan and complete approved client projects, including workstation refreshes, network upgrades, Wi-Fi improvements, technology standardization, Microsoft 365 migrations, equipment deployments, security improvements, and new-client onboarding.

Monitor customer environments, review alerts, identify recurring issues, complete preventive maintenance, and recommend…