Technical Implementation Analyst

Grade Level (for internal use):

08

The Technical Implementation Specialist role is part of a team based in Dallas, TX. This is a hands-on role which will require quick learning and a strong independent work ethic. The role is dynamic and provides a fantastic opportunity to be involved in all aspects of client implementations with an emphasis on interfaces, and potentially Clear Par integrations, with WSO.

Work with clients globally on technical implementation activities, generally, in an offsite capacity. You will be managing projects along with clients and their expectations throughout the full implementation process from kickoff to completion. The team works closely together and coordinates internal, cross-functional efforts across teams to ensure successful implementation. At times, team members may be required to travel to client sites to assist with onsite implementation activities.

• Facilitates client training and provides advice on operational issues
• Participates in pre-sales activity, often demonstrating product functionality and proposed timelines
• Communicate with clients throughout the implementation project life cycle
• Coordinates activity of multiple teams involved in an implementation where necessary
• Help establish cost and time estimates for implementation
• Maintains up-to-date awareness of the current and future directions of business and industry
• Make recommendations for implementation of new procedures and best practices
• Act as a resource to assist product teams in the Scoping and/or Testing process
• Updates and supports the designated team lead on all business aspects and issues throughout Implementation
• Potentially visit client sites for training and implementation efforts

Compensation/Benefits Information

S&P Global states that the anticipated base salary range for this position is $60,000 to $73,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.

What We’re Looking For:

Basic

Required Qualifications:

• Experience with Wall Street Office Product Suite
• 3+ years of experience in troubleshooting, support or similar role
• Experience in a client facing role within a product/application support team
• Knowledge of financial markets and financial feeds
• Critical thinking and problem solving with attention to detail

Additional

Preferred Qualifications:

• Bachelor’s degree in relevant field or equivalent work experience
• Working knowledge of SQL
• Comfortable managing change to Production/Business Critical applications in high-availability environments

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions…