IT Support Technician

Employment Type: Full-Time or Part-Time
Compensation: $24.00–$32.00 per hour
, based on relevant IT experience, technical certifications, troubleshooting capability, customer-service skills, documentation quality, and demonstrated ability.

Advanced Commercial Communications, LLC is seeking a dependable, customer-focused IT Support Technician to join our growing technology-services team.

This hands-on role provides remote and onsite technical support for the computers, users, networks, and cloud-based technology systems our business clients rely on every day. The ideal candidate enjoys solving problems, communicating with end users, documenting work thoroughly, and providing a professional support experience.

The IT Support Technician will work across a variety of customer environments and will have opportunities to build technical skills in business networking, Microsoft 365, endpoint management, cybersecurity fundamentals, documentation, and managed technology services.

Most work is performed locally or within the region, with periodic travel throughout Oregon as customer and project needs require. Overnight travel is not typically required but may occasionally be necessary.

The IT Support Technician responds to customer support requests, completes scheduled technology tasks, diagnoses and resolves common technical issues, assists with workstation and equipment deployments, and supports routine maintenance and client technology projects.

This position is well suited for someone with a foundation in IT support, computers, business networking, customer service, or related technology work who wants to continue developing hands‑on skills in a professional, customer‑facing environment.

Respond to customer support requests through ticketing systems, remote‑support tools, phone, email, and onsite service visits.

Diagnose, troubleshoot, and resolve routine hardware, software, operating‑system, printer, peripheral, connectivity, and application issues.

Set up, configure, deploy, replace, and support desktop computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and other end‑user technology.

Support Windows workstations, user profiles, operating‑system updates, software installation, endpoint configuration, and common workplace technology.

Assist end users with Microsoft 365 applications and services, including Outlook, Teams, One Drive, SharePoint, email setup, multifactor authentication, and common access issues.

Perform user onboarding and offboarding tasks, including account setup, password resets, user‑access changes, equipment deployment, asset recovery, and documentation updates according to established procedures.

Troubleshoot common business‑network issues, including Wi‑Fi connectivity, internet access, IP addressing, DHCP, DNS, VPN access, printer connectivity, and basic switch or router connectivity.

Assist with the deployment, replacement, inventory, documentation, and basic configuration of approved network and technology equipment.

Use remote‑management, monitoring, ticketing, documentation, and remote‑access platforms to support customer environments.

Perform routine maintenance, endpoint health checks, patch verification, inventory updates, workstation refreshes, and preventive‑support activities.

Maintain complete and timely service‑ticket notes, work logs, asset records, configuration information, and customer documentation.

Communicate technical findings, completed work, and next steps in clear, practical language.

Escalate complex, security‑sensitive, network‑critical, server, cloud, backup, or line‑of‑business application issues promptly with complete supporting documentation.

Follow company procedures for security, client…