Implementation Manager

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive.

This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love
- Liquid Death, Amy’s, and Perfect Snacks.

The Implementation team at Vividly plays a critical role in turning a customer's solution design into a successful, operational Vividly experience.

Our Implementation Managers are both hands-on platform configurators and end-to-end project managers
. They take an approved solution design and translate it into Vividly configuration, customer workflows, data setup, training, testing, and ultimately go-live.

Implementation Managers serve as the primary point of contact throughout onboarding, coordinating across customers, Solution Architecture, Integrations, Managed Services, Customer Success, Product, and other internal teams to keep complex projects moving forward.

We're looking for someone who enjoys solving problems, understanding complex workflows, configuring software, managing multiple moving pieces, and creating an onboarding experience that gives customers confidence they made the right investment.

You are an energetic, curious, and highly accountable implementation professional who enjoys being in front of customers as much as you enjoy getting into the details of how a platform should be configured.

You're comfortable taking an approved solution design, understanding the business intent behind it, and turning it into something real. You can work through complex business workflows, translate requirements into accurate platform configuration, work confidently with customer data, and explain how the resulting experience will work for the people using it.

You're also a strong project manager. You can manage multiple implementations at once, keep customers and internal teams accountable, identify dependencies before they become blockers, and create momentum without sacrificing quality.

You don't need to design every solution from scratch, but you do need to understand the solution you're implementing. You ask questions when something doesn't make sense, recognize when customer requirements have materially changed, challenge assumptions when appropriate, and know when to bring Solution Architecture back into the conversation before changes create unnecessary complexity, scope creep, or rework.

Most importantly, you bring energy to the customer experience. You're engaged, passionate about helping customers succeed, comfortable leading a room, and genuinely enjoy seeing customers move from complicated processes to confidently operating in Vividly.

• Own the end-to-end implementation project for assigned customers, from post-Solution Alignment through configuration, training, UAT, go-live, and transition.
• Serve as the primary project manager and…