Vended Ancillary Applications Analyst II

# Vended Ancillary Applications Analyst IICharlestown, MA
• Beth Israel Lahey Health
• Full-time
• Day Share job:

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** When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
** The Vended Ancillary Applications Analyst II performs a variety of duties related to information technology and software applications. Responsibilities include assisting with design, development, system configuration, implementation, continuous improvement, and support of information systems for the organization. The Analyst II must be comfortable working with multiple teams and key customers to ensure appropriate development and implementation of application functionality.
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* Job Description:

**** Essential

Duties & Responsibilities ,
** including but not limited to:
1. Delivers high-quality work within established time frames. Able to participate in several small and medium-scale projects.
2. Works closely with the user community to fully understand business requirements. Facilitate communications within IS and with vendor(s) on options to address the business requirements.  Remain current on vendor offerings and changing technologies.
3. Completes assigned projects and meets deadlines with moderate supervision from the Team Leader and/or manager and begins to develop project management skills.
4. Project assignments are usually small to medium.  Facilitates activities to ensure that project milestones and deadlines are met.  Manages and tracks milestone schedules and deliverables.  Reports on the status of projects.
5. Assist others within the team and the IS department when needed, even if it is not a direct requirement for the applications to support this role.
6. Acts as a liaison between IT, customers, and/or vendors.  Participates in meetings with all operational areas using the software application.
7. Prepares and maintains documentation, including analysis, design, programming, standard procedures, and user guides.
8. Performs all other duties as needed or directed to meet the needs of the department and/or customer.
9. Provides on-call/after-hours support as required.
10. Mentor's junior colleagues in the development of application knowledge.
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* Minimum Qualifications:

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* Education:

** High School diploma or GED required.  Bachelor’s degree preferred.
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* Experience:

*** 1-3 years of related work experience required
* 1-3 years of experience in Electronic Health Record and/or integrated ancillary systems implementation and support.
* Familiarity with Windows desktop and server operating systems, services and remote connectivity tools.
* Experience with computer systems required, including Microsoft online / Office applications.
* Proficiency in vendor supported healthcare systems/applications; serves as a resource for team members and cross-IT application teams.
** Preferred

Qualifications & Skills:

*** Proficiency in the use of the Microsoft suite of products
* Familiarity with Smartsheets
* Ability to communicate effectively with clinical, business, and technical resources as well as all levels of leadership across all entities
* Experience with health systems vendor management; support initiation, troubleshooting and accountability for issue resolution
* Proactive life-cycle management of systems for OS/DB/Desktop compliance to meet support agreements
* Process and workflow improvement mindset; adaptable to cross-IT policies and processes
* Flexibility to address issues during standard or outside normal business hours with a balanced total work week
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* Competencies:

**** Decision Making
*** Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate…