Implementation Consultant
Listed on 2026-10-19
-
IT/Tech
Technical Support, IT Consultant, IT Support
Base Salary $60,000 - $80,000
Who we are:Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
This position is hybrid if local to our office in
Alpharetta, GA
or
Scottsdale, AZ.
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:The Implementation Consultant is responsible for delivering and supporting cashless payment and point-of-sale solutions by installing, configuring, integrating, and troubleshooting systems for clients. The role combines technical implementation, client training, and ongoing support to ensure successful deployments, optimal system performance, and high customer satisfaction.
Who you will work with:This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services. This position reports to the Implementation Consultant Manager with supervision and assistance from Senior Implementation Consultants.
As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, the Quickcharge cashless payment and point of sale solution. You will have significant responsibilities associated with initial installation, configuration, training and client support.
- Independently managing in addition to working with a team to provide services on technical project engagements
- Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management
- Delivering on-site or remote installation and go-live support for clients
- Deliver expert training and consultative services to provide optimal system functionality
- Assist the Project Management team with the coordination of hardware shipment
- Configuration of interfaces with 3 rd party HR and Payroll systems
- Configuration of Point-of-Sale devices, menus and related features
- Working with credit card gateways to configure POS devices for credit card processing
- Comply with PCI compliance standards during installation of credit card integrations
- Work with 3 rd party vendors to complete project deliverables
- Understand hardware components to provide support and escalation to hardware vendors
- Work with supervisors and management to properly escape issues through Sales and Development teams
- Troubleshooting of both hardware and software related issues
Required Qualifications
- Has a degree or certificate in a technical field or IT concentration
- Can learn and master new and existing Illumia service offerings
- Has a knowledge of MS Office and other MS products
- Has strong interpersonal skills with excellent oral and written communication skills
- Is extremely detail-oriented and driven
- Is client-focused
Preferred Qualifications
- A background with retail Point-of-Sale or Cashless systems
- Experience working in large healthcare or business clients
- SQL database and SSO authentication experience
- Experience working in a client technical support role
- Familiarity with PCI Compliance standards
- Experience with inventory tracking and management
The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.
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