Network Technician

## Network Technician Apply:
City of Charlotte:
Charlotte-Mecklenburg Government Center:
I&T Information Tech CMGC:
Full time:
Posted Today:
End Date:
October 18, 2026 (4 days left to apply):
JR104741

Department:
Innovation and Technology Department Salary: $31.20 - $44.84 Commensurate with Experience
** Welcome to the City of Charlotte
** Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:
* Attracting and retaining a skilled and diverse workforce
* Valuing teamwork, openness, accountability, productivity, and employee development
* Providing all customers with courteous, responsive, accessible, and seamless quality services
* Taking initiative to identify, analyze, and solve problems
* Collaborating with stakeholders to make informed decisions
** SUMMARY
* * A proficient and detail-oriented Network Technician responsible for supporting the design, implementation, and maintenance of complex enterprise network and telecommunications systems. This role ensures the reliability, performance, and security of LAN, WAN, wireless, cloud, and other data communications infrastructures through advanced troubleshooting, proactive monitoring, and hands-on configuration of network devices and systems, including VOIP, telephony, POTS, SIP, PRIs, mobility routers, and servers.

The technician assists in deploying new technologies, performing upgrades, and optimizing connectivity across multiple sites. In addition to day-to-day operations, this position contributes to infrastructure improvement projects, collaborates closely with network engineers and security teams, works with vendors, and provides technical insights that enhance network efficiency, communication reliability, and organizational resiliency.
*
* ESSENTIAL FUNCTIONS:

*** Install, configure, and support network and telecommunications hardware, cabling, and connectivity devices, including switches, access points, patch panels, servers, mobility routers, and related equipment across enterprise environments
* Install, configure, maintain, and troubleshoot LAN, WAN, wireless, cloud, VOIP, telephony, POTS, SIP, and PRI systems
* Perform routine network maintenance, testing, and performance verification to ensure system reliability, security, and uptime
* Troubleshoot connectivity issues, LAN/WAN performance problems, telecommunications outages, and hardware malfunctions to quickly restore service and minimize business impact
* Assist in implementing network and telecommunications configurations, upgrades, and new technologies under the direction of senior engineers or network architects
* Maintain and repair network hardware, cabling infrastructure, servers, telephony equipment, peripheral devices, and related communication systems
* Monitor network and telecommunications operations using enterprise tools, escalating performance, connectivity, or service concerns to engineering teams when needed
* Collaborate closely with operations, systems, network engineering, and cybersecurity teams to ensure network stability, security, and alignment with service delivery goals
* Support scheduled upgrades, maintenance windows, firmware updates, and system improvements while minimizing disruption to business activities
* Document network changes, cable maps, equipment inventories, telecommunications configurations, and service records for accurate tracking and future planning
* Provide technical support, guidance, and training…