Manager; Security Consulting; Texas

Category:
Technology

Location:

The Security Consulting Manager leads the delivery of Service Now Security Operations, Unified Security Exposure Management (USEM), and broadercybersecurity consulting engagements for enterprise clients. The Manager is accountable for engagement quality, client satisfaction, delivery performance,team leadership, and alignment with contractual commitments and Templar Shield standards.  The Manager works directly with client executives and stakeholders across security operations, incident response, exposure and vulnerability management, threat intelligence, security posture management, IT operations, compliance, privacy,and technology.

This role oversees discovery, planning, solution delivery,governance, issue resolution, and adoption while helping clients use Service Nowto establish and mature integrated security operations and exposure-management programs.  The Manager also helps clients evaluate and implement AI-enabled security capabilities using Service Now Otto, including intelligent automation, incident analysis, exposure prioritization, guided remediation, and agentic workflows.

The Manager ensures these capabilities are implemented with appropriate security, privacy, governance, explainability, human oversight, and responsible-use controls.  Thisis a client-facing consulting and delivery leadership role that leads

Architects and consulting teams, supports business development and account growth, and contributes to the continued development of Templar Shield’sService

Now Security Consulting practice. The Manager reports to a Director andis responsible for successful client outcomes, team development, and consistent delivery across assigned engagements.
Requirements

Primary Responsibilities:

Client Consulting & Delivery Leadership    
• Lead Service Now Security Operations and Security Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition.

• Develop a clear understanding of each client’s objectives, security operating model, technology environment, regulatory obligations, risks, and program maturity to guide engagement strategy and delivery.

• Facilitate stakeholder interviews, discovery sessions, maturity assessments, design workshops, executive steering committees, project-status discussions, and governance meetings.

• Ensure engagement deliverables meet client requirements, Statements of Work, contractual commitments, approved budgets, schedules, and Templar Shield quality standards.

• Manage delivery risks, scope changes, dependencies, and escalations while maintaining effective communication with client executives, project sponsors, delivery teams, and Templar Shield leadership.
Service Now Solution Advisory    
• Advise clients on security operations, Security Incident Response, Unified Security Exposure Management, Vulnerability Response, Threat Intelligence Security Center, Security Posture Control, Configuration Compliance, and related cybersecurity practices.

• Translate business, security, regulatory, and operational requirements into Service Now Security Operations strategies, maturity assessments, implementation roadmaps, future-state operating models, and measurable business outcomes.

• Provide delivery oversight while Architects lead solution architecture and technical design, ensuring proposed solutions are secure, scalable, maintainable, and aligned with Service Now leading practices.

• Guide clients in developing security operating models, incident-response processes, exposure and vulnerability prioritization methodologies, threat-intelligence workflows, remediation processes, security automation, and integrations with SIEM, EDR, vulnerability scanners, threat-intelligence platforms,…