Forward Deployments Program Manager

Location: Remote (U.S.)

Hydra Host connects AI Factories—high-performance GPU data centers with the organizations that depend on them: foundation model developers, enterprise AI teams, research organizations, and next-generation AI platforms.

As demand for GPU compute accelerates, customers need infrastructure deployed faster, more reliably, and with greater operational rigor than traditional cloud environments. Hydra Host sits at the center of that transformation, helping customers bring AI capacity online across a growing network of Neo Cloud infrastructure providers and AI Factories.

We are seeking a Deployments Program Manager to lead the end-to-end delivery of customer deployments across Hydra Host's Neo Cloud ecosystem.

This is not a traditional project management role. You will coordinate the deployment of large-scale AI infrastructure environments involving GPU clusters, networking, colocation facilities, cloud platforms, customer engineering teams, and infrastructure partners.

You will own deployment execution from signed contract through production readiness, ensuring customers are successfully onboarded while aligning internal teams, data center operators, hardware vendors, and customer stakeholders.

The ideal candidate combines strong program management discipline with a deep understanding of infrastructure, data centers, cloud operations, networking, and customer-facing delivery.

• Own customer deployment programs from kickoff through production launch.
• Create and manage detailed deployment plans, milestones, dependencies, and risk registers.
• Drive accountability across internal teams, infrastructure partners, and customers.
• Coordinate installation, provisioning, testing, validation, and customer handoff activities.
• Lead deployment readiness reviews and executive status reporting.

• Partner with engineering, operations, networking, and support teams to ensure successful deployment execution.
• Coordinate GPU cluster deployments, network turn-ups, rack integrations, and infrastructure provisioning activities.
• Track capacity availability across Neo Cloud and AI Factory partners.
• Ensure all deployment requirements are documented, approved, and executed.

• Serve as the primary deployment contact for customers.
• Lead kickoff meetings and deployment status reviews.
• Manage customer expectations regarding timelines, dependencies, and risks.
• Escalate blockers and drive rapid resolution.
• Ensure a smooth transition from deployment to operations and support teams.

• Establish repeatable deployment methodologies and standards.
• Define deployment KPIs, reporting frameworks, and operational metrics.
• Improve deployment workflows, tooling, documentation, and governance.
• Develop playbooks that enable Hydra Host to scale customer onboarding efficiently.

• Coordinate activities across:
• Infrastructure Engineering
• Network Engineering
• Data Center Operations
• Customer Success
• Technical Support
• Capacity Planning
• Vendor Management
• Executive Leadership

Within your first year, you will:

• Reduce deployment timelines while improving predictability.
• Establish scalable deployment processes that support rapid Neo Cloud growth.
• Successfully launch multiple customer environments simultaneously.
• Improve deployment visibility across customers and internal stakeholders.
• Create operational frameworks that allow Hydra Host to scale deployments without sacrificing quality.

• 10+ years of program management, deployment management, technical project management, or infrastructure delivery experience.
• Experi…