Business Intelligence and Data Analytics Manager

Business Intelligence & Analytics Manager

Business Intelligence & Analytics Director and the

Full-time

Under the direction of the Business Intelligence & Analytics Director, the Business Intelligence & Analytics Manager is responsible for supporting and executing the agency’s reporting, dashboarding, and analytics initiatives. This role partners cross-functionally with Client Services, Operations, and Field Leadership to ensure accurate reporting, actionable insights, and consistent KPI tracking.

This position is highly hands‑on and focused on dashboard development, reporting optimization, data aggregation, data integrity, and analytics support to help drive operational and client success. The Business Intelligence & Analytics Manager will support the ongoing enhancement of reporting tools, data processes, and analytics workflows.

• Partner with Client Services, Operations, and Field Leadership to support reporting and analytics initiatives
• Serve as a key contributor to reporting, dashboard, and performance insight discussions across internal and client-facing teams
• Support the development, maintenance, and optimization of reporting platforms used by field and internal teams
• Create and manage Power BI dashboards, including client-facing reporting experiences and other assigned programs
• Assist with dashboard enhancements, reporting scalability, and ongoing data cleanup
• Aggregate, validate, and analyze data from multiple systems and data sources
• Define and maintain reporting logic, KPI alignment, and reporting consistency across tool stacks
• Support data quality assurance (QA), audits, documentation, and validation processes to ensure reporting accuracy and integrity
• Manage raw data files, reporting inputs, integrations, and internal reporting systems
• Assist with survey reporting, operational reporting, and performance tracking initiatives
• Support KPI tracking, bonus reporting, and operational performance metrics as needed
• Ensure reporting visuals, dashboard formatting, and usability remain clear, consistent, and user-friendly
• Collaborate with stakeholders to identify reporting needs and opportunities for process improvements
• Support ongoing analytics projects and additional responsibilities as assigned.

• Strong analytical, organizational, and problem‑solving skills
• Ability to translate data into clear, actionable insights for both technical and non-technical stakeholders
• Experience building and maintaining dashboards and operational reports
• Strong attention to detail and commitment to data accuracy and integrity
• Ability to manage multiple priorities and reporting deadlines in a fast‑paced environment
• Collaborative communication skills across cross‑functional teams
• Experience supporting KPI tracking, reporting initiatives, and operational analytics
• Comfortable working with evolving reporting infrastructures and business processes
• Strong understanding of dashboard usability, reporting presentation, and data visualization best practices
• Ability to identify trends, inconsistencies, and opportunities for operational improvement through data analysis
• Support a data‑driven culture through collaboration, reporting consistency, and process improvement initiatives
• Lead special projects and additional responsibilities as assigned

• Bachelor’s degree in Analytics, Data Science, Statistics, Computer Science, Information Systems, Business, or related field (or equivalent practical experience)
• 3–5+ years of experience in data analytics, BI/reporting, analytics operations, or related reporting functions
• Experience aggregating and validating data across multiple systems and reporting sources
• Understanding of KPI…