AVP, Implementation & Production Support

AVP, Technical Policy Development & Product Implementation

Philadelphia, PA, United States

Major Duties and Responsibilities

• Develop and implement new products or enhancements to existing products to support profitable growth for Chubb’s Accident & Health Division, including researching, generating, and distributing periodic information about competitor products, performance, market position, and digital offerings.
• Draft policy language, policy forms, and related technical documentation with a strong focus on admitted forms, regulatory requirements, underwriting standards, and compliance expectations.
• Translate baseline business needs into clear, accurate, and compliant policy language, product requirements, and operational guidance.
• Manage and support A&H product development, implementation, and production support functions, including product development, advertising review, state filings, policy issuance, and development and maintenance of product tools.
• Oversee and manage to goals all Implementation and Production Support team members and activities; provide hands-on support where experience and expertise are warranted.
• Establish and promote effective working relationships with internal and external customers by maintaining performance standards, delivering on commitments, providing responsive communication, and demonstrating creative problem solving.
• Manage and support customer acquisition and retention processes; prepare and deliver policy-related materials according to underwriting requirements and customer specifications in time to meet or exceed delivery commitments.
• Play an active role in educating internal and external business partners to improve quality, regulatory alignment, underwriting compliance, and consistency of new case and renewal business.
• Work with corporate areas to coordinate and support product filings, including the development of insurance contract language and responses to state inquiries.
• Manage and implement business practice guidelines as required by corporate and regulatory directives.
• Manage and/or maintain area databases designed to support product delivery and account implementation.
• Manage design and implementation of product-related publications, tools, and systems for internal and external business partners.
• Exercise judgment that consistently promotes the company’s earnings, growth, quality, revenue, and expense objectives while minimizing the risk of non-compliance.

• 4+ years in Accident & Health or equivalent experience technical writing, or other related experience.
• Strong technical writing and policy drafting experience, with the ability to develop admitted form language and supporting documentation.
• Experience translating baseline business needs into policy language, product requirements, and operational guidance.
• JD or paralegal background a plus, especially for candidates with experience drafting or reviewing policy language, admitted forms, or regulatory filings.
• Strong understanding of regulatory, underwriting, and compliance considerations in product development and implementation.
• Ability to train, motivate, and manage a team of high-performing individuals.
• Ability to multitask and maintain a big-picture perspective in a fast-paced work environment while cultivating a detailed operational understanding of responsibilities.
• Superior analytical and critical thinking skills with keen attention to detail.
• Advanced oral and written communication skills.
• Proficient in Microsoft Word, Excel, and Adobe PDF; experience with PowerPoint or SharePoint a plus.
• Experience in product delivery platforms a plus.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status,…