Commercial Lines Assistant Account Manager

Location: In Office - Lubbock, Texas

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Commercial Lines Assistant Account Manager
, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

• Provide day-to-day service support to Commercial Lines Account Managers and Producers
• Respond to client, carrier, and internal inquiries regarding coverage, billing, claims, and policy servicing
• Document client interactions, service requests, and account activity within agency management systems
• Coordinate renewal timelines and maintain renewal tracking tools and reports
  
  Assist in marketing new and renewal business by preparing submission materials and tracking carrier quotes
• Review policies, quotes, and underwriting information for accuracy and completeness
• Prepare proposal materials, coverage comparisons, and presentation documents for client meetings
• Monitor follow-up activities related to renewals, endorsements, service requests, and outstanding account items

• Minimum 1 year of commercial insurance, insurance operations, or related industry experience preferred
• Active Property & Casualty License or ability to obtain within the required timeframe
• Basic understanding of commercial Property & Casualty insurance coverages and underwriting principles
• Experience using Microsoft Office applications including Outlook, Word, and Excel
• Strong organizational skills and attention to detail
• Excellent verbal and written communication abilities
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment
• Strong problem‑solving skills and a proactive, team‑oriented mindset

• Experience supporting commercial insurance account management teams
• Familiarity with agency management systems and insurance technology platforms
• Experience assisting with renewal marketing and carrier submission processes
• Knowledge of policy servicing activities including endorsements, certificates, and billing support
• Experience reviewing insurance policies, quotations, and coverage documentation
• Ability to prepare client‑facing presentations and proposal materials
• Experience working directly with insurance carriers and underwriting teams
• Commitment to professional development and continued industry education

• Hourly Range: $21.50–$26.50 hourly

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

This position is In…