Senior Claims Adjuster

The County of Riverside Department of Human Resources is seeking an experienced and dynamic Senior Liability Claims Adjuster to join the Risk Management Division in Riverside. The Senior Liability Claims Adjuster will investigate, analyze, adjudicate, negotiate, and direct a diverse range of complex tort claims within assigned monetary authority and manage the litigation aspects of these claims on behalf of the County of Riverside.

The types of claims include but are not limited to police practices exposures, child protective services matters, auto accidents, alleged dangerous road condition cases, etc. In addition to managing a pending case count and new claims, the Senior Liability Claims Adjuster will conduct site inspections, prepare quarterly meetings with departments and our excess insurance carriers, attend mediation and court-imposed settlement conferences, analyze contracts for indemnification and insurance provisions and provide recommendations to county departments and present training to educate stakeholders and peers about Risk Management.

Competitive candidates will have extensive journey level experience in a broad range of commercial insurance or large public sector liability claims including reporting claims of subrogation to third party insurance carriers, preparation and presentation of cases at small claims court and litigation management. The Department desires candidates proficient in the practice of determining the valuation of a claim property depreciation. Those with computer application programs used to report claims data with the ability to maintain an effective working relationship with professional legal staff, attorneys, department heads, managers and stakeholders.

At this time, the position has the opportunity for a hybrid telework schedule based on business need; however job expectations, at times, will require in-person interaction. Telework may change at any time and you may be expected to report to the office.

This position is currently a full‑time companion position with benefits. It is expected that this position will become a full‑time regular position in the near future.

The Human Resources Department strives to effectively serve and partner with our community, departments and employees by leveraging best practices and innovation to foster a thriving county.

• Receive, review, accept or deny public liability claims including malpractice, property and personal claims; evaluate medical reports and reports of experts to determine extent of liability and damages; evaluate merit of claims and recommend settlement or denial of claims; estimate anticipated settlement value, make adjustments and settle claims within assigned monetary authority.
• Provide exceptional customer service to all stakeholders.
• Provide high level summaries of complex issues.
• Gather and review data, reports, and other claim documentation; request clarifying or additional information; review status and perform necessary follow up.
• Conduct investigations to determine circumstances involved in claims against the County; including interviewing witnesses and inspecting the scene of accidents, injuries, or property damage; prepare investigative report of findings.
• Investigate difficult and complex public liability claims and those involving a greater degree of sensitivity and/or complexity.
• Conduct interviews with parties responsible for damage to County property and injuries to County employees to ensure collection of payments; contact public and private organizations/agencies to obtain collections information; recommend actions necessary to enforce collections including court actions or liens.
• Represent the County in small claims actions.
• Prepare reports of costs and…