Claims Manager

Old Republic BITCO is seekinga
Claims Manager
to join our branch office located in
Des Moines IA.As a respected specialty insurer with 11 branch offices across 10 states, OR BITCO delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.

This position is open to a hybrid work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other OR BITCO offices and offsite locations.

At OR BITCO, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.

Join the OR BITCO team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR BITCO offers the platform and challenge you have been looking for.

Position Summary :

As a Claims Manager, you will lead the day-to-day operations of the claims team within the assigned branch office. In this role, you will oversee workflow distribution, coach and develop team members, and ensure claims are handled accurately, efficiently, and within established timelines. You will play a critical role in driving service excellence, supporting team performance, and maintaining compliance with company policies, procedures, and regulatory standards.

Primary Responsibilities:

• Directs and supervises the work of assigned claims team, including the quality, quantity and timeliness of work product
• Maintains current company and department processes and procedures.
• Provides training, coaching, guidance, and performance feedback to team members, while conducting timely and effective performance evaluations.
• Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers
• Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims
• Reviews and evaluates claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Review and evaluate contractual documents to identify potential risk transfer opportunities or exposure
• Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim
• Coordinates with claims management to staff assigned claims team with persons who have the appropriate skills, abilities and interests to perform the job responsibilities
• Coordinates with and assists claims management in carrying out personnel and salary administration involving persons under their supervision.
• Participates with the Underwriting management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals
• Provides training for local claims team
• Coordinates with the Underwriting management team in preparing or giving input for the preparation of required budgets for the branch office
• As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture
• Perform other duties as assigned

Qualifications:

• Five or more years' experience handling multi-line Worker’s Compensation, Property, Auto, and General Liability commercial claims required
• Prior supervisory or management experience required
• Knowledge of coverage, negligence principles, investigation, and negotiation techniques
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Strong verbal and written communication…